The Service Desk Agent is responsible for providing support to end users, assisting with the installation, configuration, repair, and maintenance for a variety of end user devices and applications, coordination of onsite repair and support of incidents, requests and problems.
YOUR TASKS
- Recording of all incidents and requests in the ITSM tool
- Apply the correct categorization and prioritization to incidents / request
- Escalation (forward) to internal or external teams, where the case
- Keeping the users updated on the status of incidents and requests
- Provide workaround for incidents and fulfill the requests following the available processes
- Act as an ambassador of the IT Department in Greentube
- Be involved in IT projects together with other IT teams
YOUR PROFILE
- College diploma or university degree in the field of Computer science or IT Engineering or related discipline
- 2 years experience in the field of IT support
- Proven experience as a service desk technician or other customer support role
- Good understanding of computer systems, mobile devices and other tech products
- Customer-oriented and team player
- MS Windows System Support experience
- Good written and oral communication skills - English proficiency
ABOUT US
Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.
HOW TO APPLY
If you are interested in this position we are looking forward to your application.
