Job Description:
As an IT Service Desk Specialist, you will be responsible for providing technical support and assistance to our internal staff members and some of our customers. You will play a key role in maintaining the efficiency of our IT systems, resolving technical issues, and ensuring seamless operation across various departments.
Responsibilities:
- Respond to IT support requests via phone, email, or ticketing system in a timely and professional manner.
- Troubleshoot system operations (software), analyze other issues (e.g. hardware and network) and provide effective solutions.
- Set up user accounts, permissions, and passwords.
- Work with the databases directly on as-needed basis (not as DBA)
- Collaborate with other IT team members (Level 2. and Level 3.) to escalate complex issues and coordinate resolutions.
- Document and update IT procedures, technical manuals, and knowledge base articles.
- Assist in conducting regular system audits and maintenance tasks to ensure optimal performance and security.
- Building support environment with the Microsoft 365 options (e.g. forms, flow, powershell…).
- Stay informed about emerging technologies and industry best practices via certified courses
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience in a similar IT support role.
- Proficiency in general operating systems use (e.g. Windows and Mac).
- Strong knowledge of Microsoft 365 environment, especially at the tenant level and/or tools level (SharePoint, Teams, OneDrive..)
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- English language
Benefits:
- Interesting job in an international consulting company
- Remote work possibility
- Friendly and collaborative work environment
- Professional development opportunities
- Employee Assistance Program (e-a.cz/en)
- Other benefits based on location (health benefits package, retirement savings plan, holidays, meal vouchers etc.)
About Us:
Assessment Systems is an international HR consulting group with over 20 years of experience and over 5000+ satisfied corporate clients. The group has grown continuously since its establishment, driven by the satisfaction of our clients. We have successfully implemented projects in over 60 countries throughout the world. We can help our clients worldwide with a guaranteed service level, through our partner network.
Our services are supported by the internal and external IT services and platforms. We develop our own comprehensive platform (ASP) that should become a single point of contact for our customers and internal consultants. Back office is based on various Microsoft 365 solutions and our third party partners are based in Czech Republic and USA
We empower various companies, our customers, through our discoveries by means of which we implement all of our solutions like: future talent program, leadership academy, agile accelerator, personal audit, well-being programme, team efficiency booster, competency architect, outplacement, people analytics and safety program
If you are a motivated IT professional with a passion for problem-solving and customer service, we want to hear from you! Join our team and take your career to the next level.
How to Apply:
Please submit your resume and cover letter in English electronically. In your cover letter, be sure to highlight your relevant experience and why you are interested in joining Assessment Systems as an IT Service Desk Specialist. We look forward to reviewing your application.
