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IT Service Manager

Stada IT Solutions

Beograd
Senior
18.02.2021.

STADA IT Solutions has been established with a goal to provide IT services to entire STADA Group Worldwide.

Job advertisement

IT Service Manager

Belgrade

Your responsibilities will include:

  • Responsible for the IT Process design, implementation and adoption according to the organization maturity level
  • Acting in a role of the Incident, Change and Problem Manager
  • Tracking and following relevant process KPI’s
  • Creating and management of IT Service Catalog and CMDB (Configuration Management Database)
  • Responsible for defining and optimizing operational procedures and policies in IT Infrastructure Office in cooperation with QA department
  • Working with the clients and IT Infrastructure teams to identify and manage service improvement activities
  • Communicating of ITIL process implementation across the organization
  • Responsible for the governance with IT Operation vendors in STADA markets, including defining Service Level Requirements towards them as well as to internal teams and following up on SLA execution
  • Running Service Management Meetings with Infrastructure Operation vendors
  • Building service delivery reports and tracking relevant process KPIs
  • Creating RfP for selected initiatives and projects and providing technical recommendations and vendor selection support
  • Maintaining relationship with key vendors in the company’s IT Infrastructure portfolio

Your qualifications:

  • Bachelor or Master Degree in Computer Science, Engineering or a related discipline with an information technology focus, or relevant experience within the industry
  • Minimum five years of experience in IT Service Management implementation projects and ITSM roles
  • Experience of working with IT processes including process improvements, measuring quality of delivery and excellent command of ITIL framework
  • Experience in running and participating in cross country IT projects
  • Broad understanding of IT infrastructure, Cloud services, and Information Security
  • High degree of flexibility and ability to work with employees at all levels of the organization with diverse backgrounds
  • Good skills in reporting and follow-up
  • Presentation skills, ability to balance the long-term "big picture" and short-term implications of decisions
  • Strategic, solution and cost-oriented thinking
  • Strong desire to drive change, and ability to adapt to change quickly.
  • Strong consulting skills (relevant/technical)
  • Relevant industry certifications are highly desirable
  • Fluent language skills English (additionally German is an advantage)

Posao IT Manager, Beograd (38 oglasa)

SLIČNI OGLASI PO KRITERIJUMU BEOGRAD, IT MANAGER

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