We are Software Development Company acting as the regional software services company within UNIQA International. As the leading insurance company in Austria and one of the largest insurance groups in Central and Eastern Europe, UNIQA operates in 18 European countries providing safety in a changing world.

Seven years ago sTech was formed to render software development services and offer complete IT solutions to UNIQA companies both at the regional and Group level. We have passed a long way since the beginning and we take great pride in our successes. We moved to new corporate headquarters - more space, natural light, modern design, exclusive location and our new Rest Area are just some of the benefits our new office space offers. With our new management with long worldwide experience, newly organized business development teams and in modern premises, we continue to build the story of success!

We are providing you with an opportunity to be a part of our continuous success by joining us on the position of

IT Services Analyst

What You Will Be Doing?

You will:

• Manage all relevant information about incidents and demands (Incident Management, Request Fulfillment, Change Management)
• Categorize and prioritize incidents and demands
• Initial investigate and diagnose incidents and demands
• Solve incidents and demands on the first level support whenever possible
• Escalate incidents and demands that cannot be resolved within the agreed SLA
• Keep users and other key participants informed of progress in handling incidents and demands
• Close all resolved incidents, demands and other inputs from IT service users
• Conduct customer satisfaction questionnaires
• Communicate with IT service users and keep them informed of changes and agreed interruptions
• Update the system for configuration management (CMS) in accordance with the rulebook

What Do You Need for the Position?

We are looking for a talented, dedicated and analytical IT Services Analyst with a Bachelor or Master’s degree in Computer or Technical Sciences or related fields. 
We expect:

• 1+ year of relevant work experience
• Excellent troubleshooting and communication skills
• Excellent customer service skills
• Customer Service Orientation
• Excellent self-organization, planning and time-management
• Ability to work with your team to achieve key objectives
• Ability to prioritize
• Attention to details
• A high standard of computer literacy
• Fluency in English

What's In It for You?

• We are proud of a transparent, truthful, and sincere approach and of our genuinely strong team spirit.
• Our company is a place where you can easily feel the contribution of your dedicated work to achieving long-term corporate goals
• Benefits: insurance package; rewarding model based on KPI measuring; personal development programs and trainings; free coffee and tea; team activities & team buildings etc.

If you want to give your career a new shape within one of the leading insurance groups in Europe, we are looking forward to receiving your application!

If you want to find out more about the company, visit our website www.uniqa-stech.com or our Social Media accounts. You can always contact us personally for any further information regarding the position on the following email: katarina.bjelovic@stech.rs

Applications should be submitted to the following e-mail address:  careers@sTech.rs (Subject: IT Services Analyst)

Closing date: 01.05.2020.

We thank all candidates for their interest, however, only short-listed applicants will be contacted.