JAGGAER is the world’s largest independent spend management company, with over 2,000 customers connected to a network of 4 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia and the Middle East. JAGGAER offers complete SaaS-based Source to Pay eProcurement solutions with advanced Spend Analytics, Sourcing, Supplier Management, Contract Lifecycle Management, Savings Tracking and intelligent workflow capabilities. JAGGAER has pioneered spend solutions for over two decades and continues to lead the innovation curve by listening to customers and analyzing the market. Our solution suites are trusted by the world’s largest manufacturing, education, health care, retail, consumer package goods, logistics, construction, utilities companies and public service organizations. Additionally, JAGGAER holds 37 patents–more than any other spend management company.
This is a position in our offices in Belgrade, Novi Sad, whatever location is better for you!
Your Main Tasks
- The connection point between internal users and other departments (Development, Project management, Professional services, etc.)
- Customer relationship and escalation management on your own responsibility
- Responsible for processes and knowledge of inhouse-solutions
- Work is organized in weekly shift rotation
- Clear progress path
- Provide first line response for users requiring assistance with information technology issues and problems. This includes both phone support and chat support
- Perform Level 1 administrative tasks on supported end user applications and tools.
- Perform user account administration according to defined procedures.
- Performs technical tasks related to the installation and maintenance of systems’ software products
- Provide support on corporate end user applications including O365, remote access systems, telephone systems, etc.
- Resolve routine problems and escalate non-routine problems
- Perform routine tasks for onboarding and offboarding user accounts to meet all internal and external audit standards
Your Profile
- Excellent written and verbal skills in English is mandatory
- Experience with Active Directory
- Experience supporting MAC, Linux, and Windows 10 Operating systems in an enterprise computing environment
- Good understanding of business processes and proficient computer skills
- Strong customer focus, communication skills and high stress-resistant
- Ability to learn quickly and willingness to do so
- Creative, solution-oriented, and able to work autonomously
- Must be detail orientated with the ability to update tickets in a clear concise and manner
- Experience troubleshooting end-user connectivity issues LAN/WAN and wireless technologies
- Experience with account provisioning
Our Offer
- A positive and fun work environment in a young and motivated team
- Competitive salary, career plan
- Short communication channels and room for your creative ideas
- An international, professional environment with exciting opportunities
- An open-minded and dynamic corporate culture, trainings, and development
- Private health insurance, FitPass, summer and winter parties, vouchers for the most diligent employees, gifts for New Year, flexible working hours, various work-life balance benefits and much more
Apply now and be part of our success!
