JAGGAER is the world’s largest independent spend management company, with over 2,000 customers connected to a network of 4 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia and the Middle East. JAGGAER offers complete SaaS-based Source to Pay eProcurement solutions with advanced Spend Analytics, Sourcing, Supplier Management, Contract Lifecycle Management, Savings Tracking and intelligent workflow capabilities. JAGGAER has pioneered spend solutions for over two decades and continues to lead the innovation curve by listening to customers and analyzing the market. Our solution suites are trusted by the world’s largest manufacturing, education, health care, retail, consumer package goods, logistics, construction, utilities companies and public service organizations. Additionally, JAGGAER holds 37 patents–more than any other spend management company.
This is a position in our offices in Belgrade, Novi Sad, whatever location is better for you!
Your Main Tasks
The connection point between internal users and other departments (Development, Project management, Professional services, etc.)
Customer relationship and escalation management on your own responsibility
Responsible for processes and knowledge of inhouse-solutions
Work is organized in weekly shift rotation
Clear progress path
Provide first line response for users requiring assistance with information technology issues and problems. This includes both phone support and chat support
Perform Level 1 administrative tasks on supported end user applications and tools.
Perform user account administration according to defined procedures.
Performs technical tasks related to the installation and maintenance of systems’ software products
Provide support on corporate end user applications including O365, remote access systems, telephone systems, etc.
Resolve routine problems and escalate non-routine problems
Perform routine tasks for onboarding and offboarding user accounts to meet all internal and external audit standards
Excellent written and verbal skills in English is mandatory
Experience with Active Directory
Experience supporting MAC, Linux, and Windows 10 Operating systems in an enterprise computing environment
Good understanding of business processes and proficient computer skills
Strong customer focus, communication skills and high stress-resistant
Ability to learn quickly and willingness to do so
Creative, solution-oriented, and able to work autonomously
Must be detail orientated with the ability to update tickets in a clear concise and manner
Experience troubleshooting end-user connectivity issues LAN/WAN and wireless technologies
Experience with account provisioning
A positive and fun work environment in a young and motivated team
Competitive salary, career plan
Short communication channels and room for your creative ideas
An international, professional environment with exciting opportunities
An open-minded and dynamic corporate culture, trainings, and development
Private health insurance, FitPass, summer and winter parties, vouchers for the most diligent employees, gifts for New Year, flexible working hours, various work-life balance benefits and much more
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