IT Support Engineer

Mobi banka is hiring! We are looking for IT Support engineer, who will ensure continuous operation and maintenance of IT system in order to ensure regular operation of business lines

Key responsibilities:

• Execution of all activities related to the operation, maintenance, troubleshooting and support of IT system, in order to support the business line
• Analyzing/ solving issues reported from front-line groups that support external and internal customers
• Analyzing, triage, and resolving incidents or service requests
• Participating in troubleshooting and triage of issues with different teams and vendors to drive towards root cause identification and resolution
• Participating in the resolution of all operational tasks related to the resolution of performance issues / incidents that may occur on systems
• Developing operational instructions and procedures to improve IT support
• Document resolutions, processes and procedures, and update knowledgebase articles
• Compiling and executing all operational and administrative reporting to line management
• Support in the development of procedures and processes in order to improve the quality of IT systems and services
• Data protection at the operational level, which includes security of Bank IT

For the good start, you will need:

• University degree
• Knowledge of IT systems, architectures and services
• Knowledge of SQL will be considered as advantage.
• At least 1-year experience in IT area and preferably in Banking
• Fluent in English

You will enjoy:

• Working for the first fully mobile and online Bank, with innovative approach to business
• Working in a dynamic environment
• Great benefits and competitive working conditions
• Ability to grow and thrive through a company