Job listing has expired.

IT Support Intern (Remote)

Touch Support, Inc.

Remote
Junior
27.11.2020.

You have always been interested in IT, but haven’t yet found your way in? Or you just started learning about technology and want to put your passion into a career? This is the perfect time and place to make it happen!

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Since 2015, we are experiencing strong and stable growth, and have grown into a multinational company with almost 200 employees with several offices in the United States and Europe.

To protect the well-being of our employees in these difficult times, we have almost entirely switched to home offices. Since this also includes online onboarding and training of new team members from our regular locations, we decided to expand our search for talent to some additional locations! So, if working from home sounds good, keep reading!

Requirements for all the positions:

For the last several years we have been successful in training our staff from scratch, and building a strong, learning-oriented environment. We believe in finding and hiring talent, individuals who possess a strong interest in the field, and strong motivation to learn and succeed. We Hire for character and train the skill, and our requirements are set accordingly, with few simple preconditions:

  • Excellent communication skills in the English language, as our clients are mostly US-based
  • Passion for working with people, and helping them to get their stuff work
  • Solution-oriented mindset, and passion for resolving problems
  • Readiness to lend a helping hand, and pass on the knowledge as you grow with the company.
  • Ability to work in shifts (morning, afternoon, night shift). However, our schedules are week-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule.
  • The application submitted entirely in the English language

Responsibilities and goals you’ll own:

At the moment, we are looking for several new team members to join us for our IT Support Intern role. Depending on your technical preference, experience, and ambition, you would be offered a position in one of our teams. We will definitely use the interview process to find out what would suit you best! Daily responsibilities of a Support Intern would be:

  • Respond to and resolve customer questions through chat, email and telephone calls quickly and effectively
  • Assist in onboarding, educating, and supporting our customers through their journey
  • Help and provide guidance to our customers with technical, and billing-related questions
  • Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
  • Increase customer satisfaction and build loyalty by providing an amazing, personal customer experience
Job listing has expired.

Upoznaj kompaniju Touch Support, Inc.

  • TouchSupport je strateški partner tehnološkim kompanijama i pomaže im u pružanju korisničke podrške 24x7x365. Sedište kompanije je u Sjedinjenim Američkim Državama, a kancelarije su u Hrvatskoj i Srbiji u Beogradu. 

    Timovi obezbeđuju podršku za različite varijacije tehnologija sa primarnim fokusom na Linux, Windows servere i Saas platformu.

    Od malog startapa osnovanog 2003. godine, razvili su se u multinacionalnu kompaniju sa skoro 200 zaposlenih i kancelarijama na dva kontinenta. 


    Pogledaj profil kompanije
  • Prosečna ocena
    1.0
    na osnovu 1 recenzije
    Mogućnost napredovanja
    1.0
    Beneficije
    1.0
    Balans između karijere i privatnog života
    1.0
    Utisak o radu u kompaniji na poziciji Linux Tech
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Mnogo posla, gomila iskustva za kratko vreme ako ljudi žele da se bave ovim poslom.

    Zamerke kompaniji:

    Trening ne postoji, dobiješ da čitaš gomilu texta mesec dana i posle se snalaziš tako što smaraš kolege za pomoć pa ako stignu da pomognu super. Hr je haos, nikoga nije briga ni za šta. Postoje ljudi da traže greške da bi te eskalirali jer da bi isao na lvl2 moraš da nemaš ni jednu eskalaciju 3 meseca što je nemoguće jer telefon non stop zvoni, stalno je neko na chatu i dođe ti gomila tiketa. Dobiješ ugovor na neodređeno ali ga prekinu kad im volja i kako im volja. Firma se raspada.

Copyright © 2020 :: Sva Prava Zadržana :: HelloWorld.rs. ::
Made with in Subotica.

Postavi pitanje poslodavcu

Prosledićemo tvoj upit poslodavcu samo ako je u vezi sa oglasima za posao na našem sajtu, apliciranjem na iste, praksom u datoj kompaniji i slično.
Čim dobijemo odgovor, poslaćemo ti ga na e-mail.
Uspešno
Neuspešno urađena operacija
Prijavi se u svoj nalog
Zaboravljena šifra?

Nisi registrovani korisnik? Napravi nalog ili se prijavi putem društvenih mreža.



Prijava putem društvenih mreža
Facebook LinkedIn Google

Kontaktiraj nas

Tvoja poruka će biti prosleđena timu HelloWorld.rs, a ne poslodavcu.

Potvrdi

Greška