IT Support Specialist

Report To: Sr. Director of Operations I Department: Operations Team I Location: Belgrade, Serbia

Why You’ll Love Working Here: 

• Strong track record of providing an inclusive culture of belonging and empowerment.
• Competitive salary & bonus package in an entrepreneurial environment; Generous paid time off plus paid company holidays.
• Flexible schedules and work-from-home opportunities; casual dress environment.

What You’ll Be Doing: 

Supplyframe, recently acquired by Siemens, is looking for an experienced mid-level IT Support Specialist. This person should be self-driven, eager to learn, and ready to adapt to our growing company and IT team. Responsibilities include day-to-day field support for all the IT needs of a globally distributed corporate workforce, primarily supporting Apple computers and applications, employee account management, mobile device management, security, and networking. 

• Support our growing IT needs, specifically with Apple laptops/devices.
• Employee account management for a wide array of applications.
• Mobile device management, inventory, and security.
• Support the needs of the global workforce in connectivity requirements.
• Be on call to troubleshoot and resolve IT/network-related incidents.
• Potential domestic or international travel on a quarterly basis.
• Learn, grow and develop your skills.                                                                                                                      

Who/What We Are Looking For:

• Proficient in English both written and oral communication.
• Apple IT experience, Apple certifications, and or experience working at an Apple (Genius Bar).
• Experience with Google Workspace administration, Microsoft Office 365 & Teams administration, and Jamf (or comparable mobile device management tools).
• The ability to communicate effectively and manage expectations with customers of the networking infrastructure.
• Demonstrate leadership and self-starter abilities, as well as lateral thinking and creative problem, solving.
• Strong communication and interpersonal skills.
• Passionate about technology.

Preferred, But Not Required: 

JNCIA, CCNA, CompTIA network+ or any comparable network certifications/experience.