Work Hard, Enjoy What You Do.

At GroundLink, every employee matters because everything we do is focused on the clients we serve in every corner of the globe. With our award winning app, world class website and exceptional customer contact centers, we seamlessly connect our vast network of professional and licensed black car drivers with discerning clients who value their time, value their safety and appreciate great customer service.

We are a global team of people who work hard, work together, and have plenty of face time with senior leadership (they actually WANT to hear what's on our minds!). Our major offices are based in New York, Dallas and Belgrade, Serbia, so there's always someone just a Skype call away, anytime of the day. We celebrate and encourage diversity because when we all think alike, nobody's thinking very much.

We are always interested in adding extraordinary people to our team -- especially those who love new challenges, appreciate flexible schedules and are as passionate about their careers as they are about their lives.

We are currently looking for candidates for the position of:

IT Support Technician / Administrator

Belgrade

We are looking for an IT Support Technician/Administrator who would handle L1 and L2 support and perform the following tasks:

• Installation/Configuration of application on Workstations & Laptops & Devices
• Break/fix, configuration issues & hardware repair
• Configuration of printers/scanners
• Any kind of troubleshooting on workstations (OS & Application level)
• Gathering and analyzing information about user issues and determining the best way to resolve the problems
• May escalate to IT applications support
• Ticket routing and escalation to Level 3 support as appropriate
• Creating Users & Groups in Active Directory
• Resetting passwords
• Managing groups in Active Directory
• Creating MBX and Distribution Lists on Exchange
• Administration of server applications (Antivirus, Backup Solutions)
• Develop and create documentation and support materials
• Train other staff and stakeholders on technical issues as needed
• Perform other related tasks

Ideally, skills, experiences and education we are looking for:

• 2+ years of help desk and IT operations experience
• English proficiency (oral and written)
• Associate’s or Bachelor’s degree in Information systems or related discipline

Please note that regular work hours for this position are Monday through Friday noon-8pm Belgrade time.

We are looking to fill this position as soon as possible, therefore the applications will be reviewed as they are received. We will reply only to applicants who demonstrate understanding and experience in achieving our requirements.

For more information about our company, please visit our web site www.groundlink.com.

Deadline for applications: 10.01.2020.