Our mission?
Creating integrated and efficient international IT solutions is our mission. Established in Belgium in 2001 as an IT services company, Excis expanded across Europe and relocated its HQ to the UK. The delivery of 24/7 support was followed by providing end-to-end solutions, including IT and audio-visual design, installation and servicing. Excis enjoys a strong global presence, serving diverse clients and providing cross-border international IT services.
Our people are what makes the difference. We believe that honesty, integrity and a commitment to ethical business practices are fundamental to how we conduct ourselves in each interaction.
Our values:
Ambition | We tackle big challenges. No matter what
Teamwork | We create momentum by working together at the same speed
Commitment | We pursue excellence through continuous learning. We face challenges together.
Integrity | We're open. We're honest. And we earn the trust of our clients and each other
Role
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client’s location or connecting via remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training on computer operation and management.
- Completing job reports and ordering supplies.
Requirements
- Bachelor’s degree in Computer Science or Information Technology.
- Proven work experience as Desktop Support Engineer or Support Technician (2 years minimum),
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills (Serbian and English - B2).
Our hiring process
- A 30 min call with one of our passionate recruiters to better understand your career plan and answer any questions you may have
- A 45 min technical interview with our experts to asses your skills and compatibilities
- Our impressions and your CV are forwarded to our clients for a final review.
- Possibility of an end-client interview
- On average our process lasts 10 working days, and offers usually follow within 48 hours
