Information Management Applications Support Administrator

The International Committee of the Red Cross (ICRC) is a neutral, impartial, and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC’s mission and its activities visit www.icrc.org.

Information Management Applications Support Administrator brings her/his expertise and skills to solve problems in the use of the information management platforms, such as communication tools, Intranet environments, collaborative spaces, enterprise search engines, and records management systems. She/he answers the various requests and incidents on these platforms reported by ICRC staff throughout the world.

The ICRC Belgrade Shared Services Center (BSSC) is created to provide a global support service to the ICRC worldwide operations and is currently looking for suitable candidates to fill the following position:

Information Management Applications Support Administrator

(Location: Belgrade)

MAIN TASKS

• Ensures 2nd level (L2) support in the functional area of Information Management applications to the ICRC end-users worldwide
• Answers to the requests and resolves the incidents on the platforms managed by IM Sector
• Ensures a good collaboration with all the ICT teams involved in IM System production
• Escalates unsolved and/or complex cases or evolutions to the project and maintenance team in Geneva
• Is responsible for the follow-up of the requests/incidents
• Contributes to the establishment of a comprehensive Knowledge Database, i.e. cases correctly documented and updated timely
• Participates in the test for the production move for IM Tools
• Produces reports on the different types of activities and the delays

REQUIRED PROFILE

• Degree in Information Management Systems, Economics, Business or Technical Science, or equivalent experience
• Minimum 6 years overall professional experience, with 4 years experience in end-user or service/help desk procedures and support
• Knowledge of MS Ecosystem (Outlook, SharePoint 2013/2019/Online, Dynamics CRM) and Web Content Management (Drupal) systems; knowledge of Open Text and the IBM Lotus Notes DB administration is an asset
• Very good command of English, French language an asset
• Knowledge/aptitude: good communication skills, great autonomy, a strong sense of rigor and result, analytical and synthesis skills, respect for humanitarian values, eagerness to share information and knowledge, excellent listening skills
• End-user service-oriented, open-minded, and adaptable
• Well organized, able to handle multiple tasks, and prioritize with the capacity to work under pressure in exceptional circumstances

WHAT WE OFFER

• Work and progressive professional development in an exciting international humanitarian environment
• An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
• Stimulating benefits package 

If you are interested in this position, please send us your CV and Motivation letter in English.

Only shortlisted candidates will be contacted.