Internal IT Engineer

Internal IT Engineer

Belgrade

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals’ annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

·         A full-time employment contracts

·         An opportunity to work on challenging projects with some of the world's largest companies

·         Compensation package (private health insurance, team-buildings, professional education and certification)

·         Opportunities for advancement within the company:

·         20% of employees got salary raise or carrier growth

·         Opportunity to participate in various corporative programs (MVP - mentoring program)

·         Opportunity to be a part of socially responsible business (various activities to support our employees and community generally). A highly professional, but very friendly team you will enjoy being a part of

·         Overtime working hours are recorded and compensated

Human corporative culture:

·         90% like the atmosphere in the company

·         94% trust the professionalism of colleagues and ask them for help in difficult situations

·         Professional education and certification – ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum

Every newborn receives a gift from the company in the amount of 300 euros. 

Responsibilities:

·         Diagnosis and solution of problems with the Windows operating system

·         Solving hardware problems (replacement of modules, components, peripherals)

·         Local infrastructure health support (network devices, printers, workstations, telephony, local servers)

·         Purchase and control of the availability of equipment in stock

·         Solving user requests in the support system

·         Preparation and delivery of equipment to new employees

·         Creating and working with accounts in Active Directory

·         On-site technical support - clarify the details (add information about field work) 

Requirements:

·         Higher or secondary technical education in the field of information technology

·         Basic knowledge of client operating systems and system software

·         Knowledge of Windows 10 and Office 365 administration at the local workstation level

·         Knowledge of computer hardware and software, as well as types of peripheral devices

·         Skills of modular repair of laptop and PC equipment (replacement of disks, RAM, thermal paste, dust removal, etc.), as well as understanding of the printer device

·         Competent communication with users, assistance in setting up the system, courtesy in communication

·         At least 1 year of relevant work experience

·         Knowledge of English at Intermediate level (communication/correspondence with vendors' technical support) (specify the required level of English)

·         Knowledge of the Russian language will be a great advantage, but not necessarily

·         Ability to work in an international environment

·         Own a car and have a category B driver's license (for field work)