Junior IT Engineer (French Language)

Belgrade

ICL Services is one of the biggest and oldest Russian IT companies and in top 100 world IT outsourcing companies. Today, the company works with more than 80 major clients from 30 countries, and has recently expanded its operations into the Serbian market. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

• A full-time employment contract
• An opportunity to work on challenging projects with some of the world's largest companies
• Flexible working hours, home office possibility once up to twice in the week
• Compensation package (quarterly bonuses for outstanding performance, private health insurance, team-buildings, professional education and certification, bonuses for outstanding performance)
• Opportunities for advancement within the company:
• 50% of employees’ got salary raise
• 30% of employees’ had a career growth
• Opportunity to participate in various corporative programmes (MVP - mentoring program)
• Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)
• Modern and comfortable office in New Belgrade
• A highly professional, but very friendly team you will enjoy being a part of
• Overtime working hours are recorded and compensated
• Human corporative culture:
• 80-85% of our employees appreciate human corporate culture in ICL Services

Responsibilities:

• Analysis and diagnostics of technical problems
• Resolving incidents and technical problems
• Assigning tickets to responsible technical teams
• Coordinating and tracking the resolving process
• Communication with technical teams from customer’s side (no communication with direct users)
• Responsiveness to customers requirements
• Continuous learning of the new technologies related to the work
• Control over the contractual operational KPIs and escalating breaches and negative trends

Requirements:

• Good knowledge of English language – the main language to communicate inside the company 
• Advanced Level of French Language – language on which you should be able to communicate besides English. 
• Experience with IT Infrastructure
• Excellent teamwork and communication skills

Will be a plus:

• Experience with Unix systems
• Experience with any virtualization technologies (VMware, MS Azure)
• Experience with any Storage systems (SAN, NAS, DAS)
• Experience with Networks
• Experience with data bases (MS SQL, Oracle)
• Experience with monitoring tools
• Experience with messaging systems (Exchange, Lync, Office 365)
• Experience with Backup/Restore systems (Symantec Net Backup/Backup etc.)
• Experience with Security Solutions

We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts in Kazan. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Please, apply with your CV in English.

Deadline for applications: 31.07.2019.