Junior Monitoring and Technical Support Analyst

As our team expands, we are currently looking for a Junior Monitoring and Technical support analysts to join our team. This is the opportunity for professionals to start their career as we are focusing on Fresh Grads/Postgrads!

Job description:

• System monitoring - using various tools for checking any system malfunction and troubleshooting
• Incident and request management, including daily reporting
• Level 1 support for internal and external customers
• Daily cooperation with ICOs (Visa, Mastercard, UPI, American Express) and their technical departments
• This position mainly relates to technical tasks. It does not include direct communication with cardholders or any kind of direct end client support activities

Working hours:

As our CL1 Monitoring Center department works 24/7 during the whole year, working hours are organized in 12-hour day/night shifts, averaging 15 shifts per month. Shift schedule is defined on two months’ basis.

Required skills:

• General understanding of IT technologies
• Skill to perform several tasks at the same time (multitasking)
• Ability to prioritize tasks when multiple issues are ongoing
• Work in team environment
• Self-motivation with good team spirit, keen to learn new things
• Very good knowledge of English language (verbal and in writing)

We offer:

• Possibility to learn and advance according to skills and performance
• Stimulating compensation package
• Dynamical and multicultural working environment
• Work in one of the biggest transaction processing company in the world

We are offering a fix-term contract for a year with great possibility to extend it to the full-time contract.