As our team expands, we are currently looking for a Junior Monitoring and Technical support analysts to join our team. This is the opportunity for professionals to start their career as we are focusing on Fresh Grads/Postgrads!
System monitoring - using various tools for checking any system malfunction and troubleshooting
Incident and request management, including daily reporting
Level 1 support for internal and external customers
Daily cooperation with ICOs (Visa, Mastercard, UPI, American Express) and their technical departments
This position mainly relates to technical tasks. It does not include direct communication with cardholders or any kind of direct end client support activities
As our CL1 Monitoring Center department works 24/7 during the whole year, working hours are organized in 12-hour day/night shifts, averaging 15 shifts per month. Shift schedule is defined on two months’ basis.
General understanding of IT technologies
Skill to perform several tasks at the same time (multitasking)
Ability to prioritize tasks when multiple issues are ongoing
Work in team environment
Self-motivation with good team spirit, keen to learn new things
Very good knowledge of English language (verbal and in writing)
Possibility to learn and advance according to skills and performance
Stimulating compensation package
Dynamical and multicultural working environment
Work in one of the biggest transaction processing company in the world
We are offering a fix-term contract for a year with great possibility to extend it to the full-time contract.
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