Junior System Engineer
We are looking for a motivated junior system engineer to join our Technical Operations Team. The candidate main responsibility will be to ensure systems are operating with optimal performance, security, and usability. In addition, the candidate will conduct all necessary activities to ensure systems are strong, robust, and perform up to standard.
Your Duties & Activities
- Monitor and analyze our systems
- Troubleshoot and resolve server, network and software issues
- Advise and work closely with other departments for collaborating IT incidents and projects
- Provide remote troubleshooting solutions for application
- Analyze complex systems, identify and troubleshoot variety of problems
- Develop and implement logical conclusions and effective solutions
- Provide timely response to all incidents, outages and performance alerts
- Categorize issues for escalation to appropriate technical/operational/development teams
- Train other staff and stakeholders on technical issues as needed
- Use a ticketing system to document and create all incoming Incident and Service Requests
- Contribute in creating general knowledge base
- Monitor production applications, servers and network using a combination of monitoring tools
The work hours for this position are based on a 24/7 shift schedule.
Our offices are located in New Belgrade.
Qualifications & Experience
- Advanced technical skills on Windows Server OS, SQL, cloud and web platforms;
- Understanding of database structure with the ability to enter, manipulate, and report data;
- Basic experience with monitoring tools like: RabbitMQ, Redis, NGINX, Azure App Insights, SQL Server;
- Network and troubleshooting skills;
- IT Security related skills (AV, encryption, firewall, etc.);
- Ability and willingness to easily adapt to and learn new technologies;
- Ability to prioritize;
- Good written and spoken English;
- Previous experience working in a similar working shifts environment would be considered as a plus
