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L1 Help Desk Analyst – German/English language

Value Shore d.o.o.

Beograd, Krunska 62A
Junior
04.09.2021.

Value Shore d.o.o, a company which provides services in the field of information technology, is looking for a person for the position: L1 Help Desk Analyst – German/English language

Job Description:

Value Shore – End User Computing division, operates a Service Desk center based in Belgrade, aimed at providing technical support (business processes, IT applications and infrastructure) to international clients. The candidate can apply with any range of experience (from 6 months to 5+ years).  Salary is competitive, in addition to a productivity bonus program; full private medical benefits are also provided. 

The successful candidate will be trained on all technical and procedural aspects of the job; daily duties will be performed within a team of young and highly educated individuals, equipped with all tooling and know-how required to deliver professional support to major corporate clients, located all over the world. 

We offer a diverse, friendly, and captivating work environment, providing access to growth opportunities and international experience. 

Required Skills:

  • Fluency in German and English (both written and spoken) are a must. Candidates that do not meet language requirements, will not be considered.
  • Excellent communication skills (both spoken and written form).
  • Strong customer service skills and ability to work in a dynamic team environment.

Desired Skills (Optional):

  • General PC hardware and software installation and maintenance experience
  • Advanced knowledge level of Windows OS and Internet
  • Advanced troubleshooting skills with MS Office and standard applications
  • Knowledge of Service Now, OTRS, or similar ITSM tools strongly preferred)

Responsibilities:

  • Act as the first point of contact for customers seeking technical assistance over the email or phone
  • Handle requests (tickets) in a ticketing system
  • Perform remote troubleshooting (via Team Viewer or similar tool) 
  • Follow up with customers, provide feedback and see problems through to resolution
  • Properly escalate unresolved requests to the next level of support

How to Apply:

Send your application electronically.

NB: Your application should include an English version of your Curriculum vitae and any other relevant documentation (Cover letter, certifications, etc.).

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