L2 Tech Support

Tradeticity Services is software development company, part of Antares Vision Group, a multinational high-tech leader in developing solutions for the most demanding industrial sectors. A worldwide authority in computer vision and track and trace, Antares Vision solutions are helping in fighting counterfeiting, controlling the supply chain, and are used for smart data management.

Because expansion of work, our headquarters in Belgrade is in need of: L2 Tech Support

We are looking for a Level 2 Tech Support to join our growing team. You would be a part of the team that does technical support and implementation of our software.

You would work closely with clients, team members, and colleagues from other teams.

While we expect you to have some key competencies, we are primarily looking for someone eager to learn, who is willing to develop and reach their full potential.

• Providing clients with technical support on our software
• Installation and configuration of our software
• Producing documentation related to implementation and support
• Setting required services on OS
• Implementing backup
• Setting network access and security
• Generating and installing certificates
• Monitoring servers in production
• Communication with clients and partner organizations

• Documenting support issues and resolutions
• Linux OS and virtualization
• Network protocols and routing
• Knowledge of databases and writing SQL scripts
• Strong communication skills in English (both written and spoken)

• OS security and SSL
• Wildfly application server
• XSLT
• OpenAS2
• Continuous integration solutions (e.g. Jenkins, git, JIRA)
• Application server cluster
• Knowledge of graph databases (Neo4j)

• Stimulating working conditions without stress or tension
• Different forms of professional improvement
• Flexible worktime
• Possibility to work from home (even when the COVID situation ends)
• Team building activities