Are you a geek that just loves to help make technology work for people?
Do unresolved technical problems keep you up at night?
Do you race into the office early filled with excitement after coming up with a solution to a lingering technical issue?
If you answered "Yes" to one of the above questions we wish you the best of luck.
If your answer is "Hell Yeah!" to all three, we want to hear from you.
We are looking for dedicated, enthusiastic, detail-oriented individuals to work in our new Beograd location.
A qualified candidate will join our company on a full time salaried basis and will be working in a fun, stress free and employee appreciated environment.
Level 2 Helpdesk Engineer
Belgrade
Who is Setton Consulting?
Setton Consulting is an New York City based MSP (Managed Services provider) servicing SMB clients in the NYC area. We take a novel approach to IT and strive to be proactive in our support, standardize our solutions and document everything we do. We take pride in our work and are confident we are implementing the best solutions for our clients. The end result is solid networks, happy clients and most importantly, happy engineers!
Job Description:
The Helpdesk Engineer role provides IT support services to Setton Consulting's client employees, desktops and servers. They work with Senior Engineers to install, configure, and maintain client computers, laptops, servers and networks. They assist in the documentation of all client IT assets including hardware and software. They provide training to client employees on software and Standard Operating Procedures (SOP’s) as directed by Senior Management. In short, they do whatever it takes to help our client be more productive through the use of technology.
Primary Responsibilities:
- Troubleshoot, resolve, and document using ticketing system issue related to technical difficulties with client hardware, software and networks.
- Provide remote support, trouble-shooting efforts, and remediation in a timely fashion.
- Work and interface with clients on a daily basis
- Install, configure, and harden client workstations and laptops
- Configure user accounts, user profiles, and system policies within MS AD
- Assist with the development, review, and implementation of various SOP’s for clients
- Assist in software and equipment patching and maintenance for clients
- Assist in network documentation and asset inventory for clients
- Actively contribute to ongoing process improvements within company and client networks
Secondary Responsibilities:
- Assist Network Engineering teams in specific project tasks as directed
- Assist in the configuration and maintenance of client servers, switches, and routers
Minimum Qualifications:
- Oral and written English communication skills at an advanced level
- High School Diploma
- Good organizational and time management skills with the ability to multi-task on simultaneous projects
- Ability to think outside of the box
- Ability to interact with various personalities using tact and diplomacy
- Knowledge of Hyper-V and VMware virtualization technologies
- Knowledge of various network servers, storage arrays, routers, switches, and desktop platforms
- 3+ years’ experience working in or with the following: MS Windows Server 2008/2012 and 2016, managed DNS, MS Active Directory, Hosted Email Platforms based on MS Exchange, Microsoft 365 cloud services, MS Office 2013/2016, managed backup and AV solutions.
- Knowledge of various network practices and protocols including but not limited to TCP/IP, IPSEC, VPN, RDP
Additional Preferred Qualifications:
- BS degree in Computer Science/Engineering or related active Certifications proving competency is desirable
- IT certifications from CompTIA, Microsoft or Cisco
- Experience working in Helpdesk environment
- Experience with Remote Management Tools in an MSP environment.
- Experience working with Autotask, ConnectWise, or similar Professional Services Application tools.
- Experience in an MSP environment a BIG PLUS!
Salary plus Benefits available!
Please your CV and accompanying letter in English only.
Working hours are based on EST time zone (New York).
We are an equal opportunity employment company
Deadline for applications: 30.10.2018.
