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[MSO] Senior ServiceNow Developer

Software Mind

Remote

17.08.2024.

senior

Company Description

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Job Description

Project - the aim you'll have

As a Senior ServiceNow Developer, you will be pivotal in developing and maintaining the ServiceNow platform for one of our clients in Western Europe. This client provides managed services to large corporations and government entities in the BENELUX area. Your primary focus will be on IT Service Management (ITSM) and Customer Service Management (CSM), ensuring the platform meets high standards of functionality and performance.

Position - how you'll contribute

Develop Custom Solutions: Leverage ServiceNow's modern features and tools, including Flow Designer, IntegrationHub, and the App Engine Studio, to design and develop custom applications, workflows, and integrations. Ensure these solutions meet business needs and enhance platform capabilities.
UI Builder Expertise: Utilize UI Builder to create powerful, user-friendly workspaces. Develop and customize UI Builder components and configurations to enhance user experiences. Implement advanced scripting to create dynamic, responsive, and efficient interfaces.
Implement Best Practices: Adopt and implement best practices for code reusability, maintainability, and performance. This includes writing clean, efficient code and creating scalable solutions that are easy to manage and update.
Collaborate Effectively: Work closely with Product Owners, developers, and IT operations to ensure seamless integration and adoption of new solutions. While Solution Architects will lead the requirement analysis and solution design, your role will be critical in executing these plans effectively.
Stay Updated: Keep abreast of the latest ServiceNow updates, features, and best practices. Continuously improve your skills and knowledge to bring the latest advancements to your work.
Document Thoroughly: Maintain thorough documentation of your work. This includes system configurations, development processes, and any custom solutions you create. Ensure that documentation is clear and accessible to other team members.
IT Operations Management (ITOM): Develop and enhance ITOM processes, including ITOM Discovery, Service Mapping, and Event Management. Ensure accurate discovery and mapping of Configuration Items (CIs).
Performance Analytics: Implement and extend Performance Analytics to provide comprehensive insights into operational metrics. Develop dashboards and reports to support data-driven decision-making.
Task Automation: Design and implement task automation to improve efficiency and reduce manual workload. Leverage AI and machine learning where applicable to enhance automation capabilities.

Qualifications

Expectations - the experience you need

Extensive Experience: Minimum of 5 years working as a developer in ServiceNow with a strong focus on ITSM and CSM modules.
Module Proficiency: Deep experience in core ServiceNow ITSM and CSM modules, including:
- IT Service Management (ITSM): Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Service Catalog, and Service Request Management.
- Customer Service Management (CSM): Case Management, Account and Contact Management, Customer Service Portal, and Knowledge Base for customer-facing interactions.
- IT Operations Management (ITOM): Proficiency in ITOM modules, including Discovery, Service Mapping, and Event Management.
- Performance Analytics: Experience with ServiceNow Performance Analytics to develop dashboards, reports, and data visualizations.
UI Builder Skills: Proven experience in using UI Builder to create and customize powerful workspaces. Familiarity with UI Builder components, layouts, and advanced scripting techniques to enhance user interfaces.
Technical Expertise: Proficiency in designing and developing complex workflows, custom applications, and integrations within the ServiceNow platform using modern tools like Flow Designer and IntegrationHub.
Problem-Solving Skills: Strong analytical skills with the ability to troubleshoot and resolve complex issues within the ServiceNow environment. Ability to think critically and provide innovative solutions.
Organized and Detail-Oriented: A structured approach to work, with attention to detail and a commitment to delivering high-quality solutions.
Communication Skills: Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. Fluency in English is required as well as Polish at min. B2+ level
Certifications: Relevant ServiceNow certifications (such as Certified Application Developer, Certified Implementation Specialist for ITSM, CSM, and ITOM) are highly desirable.
Team Collaboration: Ability to work effectively within a team, collaborating with Solutions Architects, Product Owners, and other developers to achieve project goals.