Who Are We?
We are an IT Solution Provider dedicated to guaranteed delivery of advanced Products and Services, and continuous improvement derived out of running a Technology Advanced Research activity.
What Do We Believe?
That the purpose of IT, no matter how advanced, is to Serve, Improve and Automate Organization core business, not make it harder or more expensive.
Why Are We Different?
We treat all our Clients as if they were our only one, and we tightly relate Client success with our own. Client's recommendation and satisfaction are the attributes we value the most.
We are looking for a Support Engineer.
As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.
Key responsibilities:
- Serve customers by providing product and service information, answering detailed product and service questions,
- Address clients’ issues and resolve them in a timely manner using various tools at your disposal,
- Provide professional customer support,
- Communicating and coordinating with other colleagues in team,
- Proposing product improvements in order to increase the efficiency of both the client and the support team.
Skills & Qualifications
- 2+ years of technical support of customer service experience in an IT company,
- Fluent English, excellent verbal and written communication skills,
- Excellent problem-solving and communication skills,
- Strong customer care and focus on constant improvement,
- Candidates with a degree from the Faculty of Technical Sciences are preferred.
And if you are:
- Genuinely curious and strive to learn constantly,
- Self-reliant, proactive, and team oriented,
- Looking for solutions rather than excuses,
- Self-motivated and result-driven.
YOU ARE THE RIGHT PERSON FOR US!
Perks & Benefits:
- We offer all the usual perks and benefits,
- Individual approach to each employee,
- Tough and demanding environment,
- Lots of opportunities to prove yourself, and
- Great team to work and socialize with.
If you are ready for this kind of adventure, send us your CV.
