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Microsoft 365 Senior Engineer

ICL Services and solutions d.o.o.

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ICL Services is one of the biggest and oldest Russian IT companies currently in top 100 world IT outsourcing companies and key partner of Fujitsu. Today, the company works with more than 80 major clients (Eurobank, Auchan, Kelly Services, British Petroleum, Australia Airline, Itella, Leroy Merlin) from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

  • A full-time employment contracts
  • An opportunity to work on challenging projects with some of the world's largest companies
  • Flexible working hours, with work from home office option 
  • Compensation package (private health insurance, team-buildings, professional education and certification, performance bonus scheme)
  • Opportunities for advancement within the company.
  • Opportunity to participate in various corporate development programs (MVP - mentoring program)
  • Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)
  • Modern and comfortable office in New Belgrade
  • A highly professional, but very friendly team you will enjoy being a part of
  • All potential overtime working hours are recorded and compensated
  • Human corporative culture:
  • 80-85% of our employees appreciate humane corporate culture in ICL Services
  • 85-90% of employees state that they work with great people
  • Professional education and certification – ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum

Professional Role Requirements:

  • Bachelor or master’s degree in computer science, Information technologies or equivalent experience & certification
  • Experienced in administration Operating Systems such as Windows Server 2012, 2016 and Windows 10
  • Experience in deploying and managing medium to complex MS Office 365 solutions
  • English language fluency
  • At least 3+ years of experience in Microsoft Windows Server and Client systems administration, service management or similar positions
  • Knowledge of Microsoft productivity & collaboration tools
  • Ability to work in an internationally distributed team, good communication and collaboration skills
  • Analytical & collaborative mindset
  • Innovative and willing to try new things and unconventional approaches
  • Willing to occasionally travel internationally

Required senior level IT technical experience with at least half of the following technologies:

  • Experience in deploying, configuring, and maintaining Windows 10
  • Experience in deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment. 
  • Experience in managing identity, access, policies, updates and apps.
  • Experience in managing Azure AD and identities
  • Experience in managing on-premises AD on attribute level and usage of tools like ADSIEdit
  • Experience with Office 365 services 
  • Experience in managing MS Teams
  • Experience in managing permanent hybrid O365 scenarios
  • Experience with Endpoint Configuration Manager (collections, applications, deployments, reporting, patch management, etc.)

Will be treated as a bonus to have:

  • Hands on experience with Virtualization platforms (VMware, Hyper-V, etc.)
  • Hands on experience with Microsoft Azure infrastructure
  • Experience in managing on-premise Exchange server
  • Experience in managing on-premise SharePoint server
  • MDM experience – MS Intune or similar
  • ADFS and SSO
  • Experience with PowerShell scripting (Additional scripting and programming language are plus)
  • Basic knowledge about databases 
  • Good understanding of networking concepts (Split-brain DNS, VPN, etc.)
  • Knowledge of IT Security principles and Cloud IT Security

Key responsibilities and deliverables:

  • Service support & operation:
  • Maintain and troubleshoot the company’s corporate IT Solutions
  • Keep solution availability at agreed level
  • Assist Tier 1 and Tier 2 support levels in resolving incidents
  • Create knowledge articles for Tier 1 and Tier 2 support levels
  • Service improvement
  • Work on improving existing solution by understanding what users need by applying user experience approach to designing use cases and functionalities
  • Deliver new solutions in a way that they support productivity, mobility, collaboration and innovations
  • Lead projects and participate in projects in collaboration with the business and other IT teams
  • Keep solutions roadmap up to date and propose solutions improvements for development pipeline
  • Creating and changing the documentation for Corporate IT Infrastructure, including processes and procedures
  • Collaborating with other teams to plan Windows automation strategies for implementing new systems and services
  • Other duties delegated by the team leader

We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the HR and a professional interview with our IT experts. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

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