Who are we?
Hyperoptic is the UK's hyperfast broadband network. Founded in 2011 to shake up the UK broadband market, we're leading the way in full fibre technology. With hyperfast speeds 14x faster than the UK average, we're changing the way people are experiencing broadband.
We established Hyperoptic's Belgrade office in 2013, starting with only 20 Developers to support the business. As of today we are 400 people and growing superfast - once a small start-up has become a success story in Belgrade, with over 1300 employees globally.
Due to continuous expansion Hyperoptic are hiring for a NOC-L1 Engineer who goes beyond the expected. We believe in working smarter together, whilst our teams stay focused and people passionately strive for excellence. As NOC-L1 Engineer your mission will be to keep high level of customer satisfaction by delivering reliable broadband service to the customers and high level of customer experience by reducing the number and duration of network incidents. Does this sound like you?
What will you be doing?
- Maintain network equipment installed and keep monitoring system up to date
- Manage and handle network incidents
- Build configuration files and documentation for new sites
- Resolve technically advanced customer issues escalated by Customer Service
- Run small network projects
What are we looking for?
- Bachelor's degree and CCNA certification or relevant experience would be desirable
- 1-2 years of experience working in a Network Operations Centre in ISP is a plus
- Good knowledge of Ethernet, IP, Routing and broadband technologies and protocols
- Basic understanding of troubleshooting network issues related to Microsoft and Apple operating systems
- Good written & spoken English language skills
Why are we the best place for work?
We are based in three beautiful locations in Senjak with:
- Catered lunch every day
- Basketball court and table tennis
- Fresh fruit every week
- Massage on site
- Pet friendly office
We're committed to providing equal opportunities to all applicants and employees – in fact this is at the heart of our company culture and values. We welcome applications from candidates with diverse backgrounds.
What happens next?
- You apply.
- We carefully review your application over a decent cup of coffee.
- We'll get back to you. Even if it's a no (at the moment).
Hyperoptic has been recognized in the top three for the Best Recruitment Process amongst Belgrade IT Companies, three years in a row.
Please submit your application in English.
And don't forget to keep an eye on our careers site as we're growing fast.
We look forward to hearing from you!