NOC Specialist L2

NCR d.o.o.

Beograd
Intermediate
09.10.2021.

Position Summary:

Position provides the second level of remote monitoring and management to growing base of global customers’ network equipment and IT systems; Responsibilities include resolution of complex customer incidents and requests in a manner that will result in the achievement of customer Service Level Agreements (SLA’s) and customer satisfaction

Roles and Responsibilities:

  • Remote pro-active and re-active management of complex network and IT infrastructures. Performing daily activities to secure the availability of the Customer network and IT infrastructure.
  • Performing advanced diagnosis and troubleshooting while proactively notifying customers of all problems within SLA guidelines; Remotely resolving incidents within their capability; Responsible to escalate issues to third parties and higher technical and managerial support in accordance with expected service levels
  • Responsible for Problem management process which involves root cause analysis (RCA); Proactively detects and prevents future problems/incidents;
  • Responsible for maintaining and developing Known Solutions to Known Problems and other team’s knowledge databases; Trains new employees
  • Responsible to fulfill customer requests in accordance to established, standardized Change management processes and procedures;
  • Initiate dispatch of NCR Customer Engineers or third-party maintenance providers when required
  • Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer
  • Responsible to attend all company assigned training courses and certifications; Constant selfeducation and self-improvement is expected and encouraged
  • Role requires flexibility in working hours within 24/7 shift schedules which may change according to business requirements; Weekend or holiday hours, and/or extended hours are expected

Pre-requisites:

  • CCNP level or equivalent networking background is needed, CCNP certification is preferred
  • Experience supporting Cisco Routing, Switching, and Wireless solutions
  • High school diploma required/University degree preferred
  • Relevant work experience 3+ year preferred
  • General knowledge of remote support technologies and strategies Skill Requirements:
  • Proven background in supporting multiple IT products and technologies

Skill Requirements:

  • Proven background in supporting multiple IT products and technologies
  • Proven experience with IT Troubleshooting processes and procedures
  • Very good knowledge of remote support technologies and strategies
  • Good general IT knowledge and skills
  • Good MS Office knowledge
  • Good interpersonal skills
  • Good verbal and written communication skills

Special Requirements:

  • Taking ownership and responsibility for customer requests
  • Ability to follow and create procedures
  • Ability to perform under pressure
  • Innovative attitude, stress resistant, team player, flexible
  • Independent worker, logical thinker

Languages:

English B2 (written and verbal), with good understanding of technical English Successful candidates are required to comply with and adhere to all applicable, facility, safety, health, and environmental rules and regulations while working for this company.

Apply here

Upoznaj kompaniju NCR d.o.o.

  • NCR Corporation je američka firma koja pruža usluge koje omogućavaju preduzećima interakciju i povezivanje, kao i transakcije među svojim klijentima.

    NCR je svetski tehnološki lider u pružanju visokokvalitetne i stručne podrške kompanijama raznih delatnosti, među kojima su vodeće firme iz oblasti finansija, turizma, ugostiteljstva, telekomunikacija, zabave, igara na sreću, javnog sektora i telekomunikacija. Glavni proizvod NCR-a su samouslužni kiosci, fiskalne kase, automatske govorne mašine, kontrolni sistemi, skeneri bar-kodova i poslovni potrošni materijal. Takođe pružaju usluge IT podrške. 

    Sa svojim softverom, hardverom i lepezom usluga, NCR omogućava skoro 550 miliona transakcija dnevno, u vidu maloprodaje, finansija, putovanja, ugostiteljstva i telekomunikacije.

    Centrala kompanije, osnovane 1884. godine, je u saveznoj američkoj državi Džordžiji, kod Duluta.


    Pogledaj profil kompanije
  • Prosečna ocena
    3.3
    na osnovu 21 recenzije
    Mogućnost napredovanja
    2.8
    Beneficije
    3.0
    Balans između karijere i privatnog života
    3.3
    Utisak o radu u kompaniji na poziciji Data analyst
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Atmosfera u timu je jako pozitivna i, sto mi je posebno bilo zacudjujuce, svi zele da pomognu da novi clanovi tima nauce sve segmente posla. Ima mnogo mogucnosti za napredovanje, sto je moguce nakog najmanje 18 meseci od prijema u kompaniju, kao i kasnije nakon bar 12 meseci na jednoj poziciji. Pored toga, cela kompanija je povezana na LinkedIn Learning, gde su mogucnosti za dodatno strucno usavrsavanje gotovo neogranicene.

    Zamerke kompaniji:

    Nema konkretnih zamerki, ali postoje odredjene stvari koje se pojedincima manje dopadaju. Npr. od benefita se nudi privatno zdravstveno osiguranje i skola jezika. Postoje ljudi kojima vise odgovaraju veci paketi benefita kod drugih kompanija. Takodje, NCR posluje u velikom broju smena, sto zavisi od tima do tima. Pojecincima ne odgovara smena u kojoj rade, s tim da se ne primecuje nezadovoljstvo u tom smislu.

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