Network Engineer

Ball Global Business Services Europe and AMEA d.o.o.

Beograd

02.12.2019.

Linux Unix Windows BGP OSPF STP DNS ERP intermediate

Ball Corporation supplies innovative, sustainable packaging solutions for beverage, personal care and household products customers, as well as aerospace and other technologies and services primarily for the U.S. government. Ball Corporation and its subsidiaries employ 17,500 people worldwide and reported 2018 net sales of $11.6 billion. Ball is dedicated to creating an inclusive environment and is proud to be an equal opportunity employer. Ball Corporation is committed to recruiting, training, compensating and promoting regardless of race, color, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status.
Founded in 1880, Ball Corporation was originally known for the glass canning jars your grandma used to use. Today, Ball makes packaging that enables delivery of safe, nutritious food and beverages and convenient

household products to consumers around the world. Ball Aerospace is known for its contributions in support of space and Earth science, exploration, national security and intelligence programs.
Ball’s largest business is the manufacture of recyclable beverage cans and ends. A lot of engineering and technology goes into making beverage packaging at speeds of more than 2,000 cans a minute. We operate beverage can facilities in the America, Europe and Asia – about one in every four beverage cans in the world is made by Ball – and our products are used by the most recognizable beverage brands in the world.

Ball is a Lean / Six Sigma environment – exposure to these tools and methods is preferred.

Ball Corporation is currently looking for a motivated and nimble person for the position:

Network Engineer

(Location: GBS Belgrade)

Primary purpose of position:

Provides operational support for all services delivered by the Ball Global Connectivity department which include WAN, LAN, Wireless-LAN, MAN, Video and Voice services. Documents and maintains Standard Operating Procedures for the services. Responsible for delivering technical solutions of a complex nature in support of business requirements. Designs, configures, tests, installs, monitors and supports complex applications on high-end platforms within the global network. Ensures solutions are in alignment with the operations architecture blueprint and adheres to standards and policies, and are clearly aligned with the priorities of the business.

Reports to: Manager III

Main tasks:

Tunes the operating environment parameters to ensure the efficient use of existing resources
Suggests improvements to optimize the current environment with tools for efficient turnaround
Performs hands-on network administration tasks including installation of network products, configuration of technical environments, backup configurations and recovery
Seeks opportunities to automate administrative tasks and procedures
Troubleshoots complex problems with Windows, UNIX, Linux and/or ERP production support issues and provides post-trouble continuous improvement guidance (post-mortems, revised best-practices, and updated documentation/procedures/training/general learning in formal method)
Assesses the performance of systems to identify and correct problems which impact operating efficiencies and quality. Maintains active liaison role with user community to ensure the continuing responsiveness of the systems to the users’ requirements
Provides a high level of customer service, partners with end-users in the resolution of issues or in the deployment of enhancements
Provides operations support as part of global team
Ability to communicate effectively, write effectively, read, comprehend, and follow complicated verbal and written instructions

Requirements:

Has experience and an desire to document technical standard operating procedures
Has substantial experience working in an incident based ticketing system within network operations teams
Proven focus in metrics-driven delivery: defining Service Level Agreements (SLAs), monitoring SLAs, enhancing environment to meet SLAs
Working knowledge of voice and data network topology
Ability to demonstrate understanding of WAN and LAN knowledge to include STP, OSPF, BGP, and VRFs
LAN/MAN operations experience (Spanning tree, DHCP, DNS, VLAN), Physical wiring experience copper/Fiber/Wireless (layout & design)
Valid CCNA certification, or ability to display CCNA or above knowledge
3-5 years of network operations experience
Proven track record of performing work in a stressful and demanding, customer facing, environment
Experience with Prime, Splunk, WireShark, and / or other troubleshooting tools
“Self-Starter” capable of operating at a high level and develop needed documentation
Experience with all: deploying, refreshing, and maintaining operational environments
Vendor management experience