We are Software Development Company acting as the regional software services company within UNIQA International. As the leading insurance company in Austria and one of the largest insurance groups in Central and Eastern Europe, UNIQA operates in 18 European countries providing safety in a changing world.
Ten years ago, sTECH was formed to render software development services and offer complete IT solutions to UNIQA companies both at the regional and Group level. We have passed a long way since the beginning, and we take great pride in our successes. We moved to new corporate headquarters - more space, natural light, modern design, exclusive location, and our new Rest Area are just some of the benefits our new office space offers. With our new management with long worldwide experience, newly organized business development teams and in modern premises, we continue to build the story of success!
We are providing you with an opportunity to be a part of our continuous success by joining us on the position of
Network and Call Center Administrator
What You Will Be Doing?
Designs, configures and monitors the operation of network devices (routers, firewalls, L3 switches, L2 switches, Wi-Fi equipment, locally and in the cloud)
Defines and implements configuration changes on network devices (routing, setting access lists/rules, QoS protocols, VLAN, NAT, etc.)
Configures and maintains network services DHCP, DNS, SNMP, NTP, VPN, VOIP, and others.
Analyzes requirements related to the flow, access, and availability of information and requirements in the field of network security
Controls access to network resources and the Internet, as well as network interconnections with external firms
Monitors performance against Service Level Agreements (SLAs). Improving communication links by monitoring network performance and making suggestions for improvement
Installs and configures network software and hardware
Act as second-line technical support to the local and international users in regional AVAYA Call centers and escalation point to the external suppliers. Monitoring of all systems connected to AVAYA CC and adjustment of solutions according to business needs. Preparing and maintaining technical documentation, user manuals, and backup strategy for AVAYA CC solutions. Close cooperation with external suppliers (telecommunication and hosting providers).
Be a part of the team which is developing, maintaining, documenting, and verifying insurance software
Work closely with other colleagues and teams within the Uniqa group
Be involved in local and regional Group projects
What Do You Need for the Position?
We are looking for an experienced and dedicated Network and Call Center Administrator. You need to have a minimum high school degree and at least one year of relevant work experience and you must be able to document customer requirements and provide diagrams as needed.
Working knowledge of IPV4/IPV6 model, routers, switches, PBX, and QoS, as well as good English knowledge, is a must. Candidates with Networking and AVAYA certification will be an advantage. You need to have a minimum high school degree and at least one year of relevant work experience and you must be able to document customer requirements and provide diagrams as needed. Commitment to customers’ requirements, excellent system analysis, troubleshooting, and critical thinking skills, as well as excellent interpersonal and communication skills, diplomacy, and tact, are needed for this position. You must be able to solve complex problems with effective solutions and effectively organize numerous activities. You need to have a driving license and be an active driver.
What's In It for You?
We are proud of a transparent, truthful, and sincere approach and of our genuinely strong team spirit.
Our company is a place where you can easily feel the contribution of your dedicated work to achieving long-term corporate goals
Benefits: insurance package; rewarding model based on KPI measuring; personal development programs and trainings; free coffee and tea; team activities & team buildings etc.
If you want to give your career a new shape within one of the leading insurance groups in Europe, we are looking forward to receiving your application!
If you want to find out more about the company, visit our website www.uniqa-stech.com or our Social Media accounts.
We thank all candidates for their interest, however, only short-listed applicants will be contacted.
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