OSS Operations and Support Engineer

This is us

At Qinshift we’re committed to making real impact. With us you’re working with teams of tech focused peers who thrive with creative thinking and dedication to learning and improvement. Here, you’ll be an important part of our community, where we actively encourage you to bring thoughts and ideas to the table. If this resonates with you and you're interested in this position we would be delighted to talk to you.

This is you

Required skills:

• Proven knowledge of Order Management System (OMS) software, order fulfilment and inventory operations processes.
• Experience in Nokia FlowOne OMS is a plus
• OSS and BSS system integration - implements, and provides advanced support for the network, operating systems, applications, products, and services
• Business analyst of Telco OSS/BSS process
• Knowledge of Oracle PL/SQL, REST, SOAP
• Basic knowledge of Linux administration and Java
• Knowledge of PostgreSQL and MongoDB monitoring
• Application deployment process and support (release and deployment management)
• Familiar with usage of Jenkins and Grafana
• English professional proficiency

This is your role

• Resolving incidents and defects as a L2 advanced tech analyst working closely with expert product (WPOs) and service support.
• Executing application deployment
• Manage technical documentation
• Monitor, Support and Troubleshoot daily OSS processes.
• Execute operational activities following schedule of daily activities
• Monitor performance of the systems.
• Applying Agile methodology by working very closely with WPOs and Scrum Master.
• Develop and deliver training to colleagues and clients.
• Maintain record of work activities.
• Monitor work within the team and assigned subject expertise.
• Collaborate in activity coordination.
• Continually improve processes and procedures

What awaits you at Qinshift?

Through our values, Better Minds, Bolder Ideas and Bigger Hearts, we strive to provide you with the tools, the autonomy, the trust, and assistance you need to excel. Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, trainings, language classes, social events, great offices, and more.

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.