Online Casino Specialist

Max Bet is part of Flutter Entertainment (LSE: FLTR; NYSE: FLUT) ─ the world’s largest online gambling operator, publicly listed on both the New York Stock Exchange and the London Stock Exchange. As a truly global leader in sports betting and gaming, Flutter shapes the future of the industry.

Max Bet is a rapidly growing company specializing in sports betting, gaming, and gambling. Headquartered in Serbia, we have a strong presence in Bosnia and Herzegovina, Montenegro, and North Macedonia. We are committed to setting new industry standards, delivering top-tier entertainment while upholding the highest integrity.

Our success is built on our people - we foster a culture of teamwork, clear communication, and mutual respect.

As we continue to grow, we are looking for a:

Online Casino Specialist

Location: Belgrade (m/f) 

Introducing a Junior Casino Specialist role will streamline operational processes by supporting day-to-day tasks such as game management, promotional setup, and content updates. This position will reduce the workload on senior team members, ensure faster execution of routine activities, and improve overall operational efficiency, ultimately contributing to a more agile and responsive casino operation.

Key Responsibilities:

• First point of contact for Casino vendors on the casino operation side.
• First point of contact for customer service/customer support if there are any issues with Casino games or if the customer complains.
• Working in the vendors’ back offices to check game performance and player activity.
• Working closely with other departments (Marketing, CRM, etc., VIP) to ensure the casino product strategy is delivered.
• Launching new casino games, updating the regulator, and managing the calendar of new releases.
• Games portfolio monitoring, controlling, and games positioning strategy.
• Quality control of all casino games.
• Preparing competitor analysis. Tracking trends in the Casino worldwide.
• Check and monitor strange player betting patterns.
• Preparing CMS – adding/removing banners, linking to the game.
• Preparing CBS – Setup for tournaments and bonuses.
• Monitoring and analyzing key performance indicators such as conversion, retention, LTV, GGR, and bonus usage to identify opportunities for improvement and support data-driven decision-making.

Requirements:

• A higher education degree (college or university; at minimum a high school diploma) is preferred.
• Experience in gaming industry.
• Experience working with gaming software Back Offices is considered an advantage.
• Fluent in English.
• Proficiency in Microsoft Office programs.
• High feeling of responsibility.
• Good communication and planning skills. 

Perks and benefits:

Health & Well-being:

• Private health insurance.
• Up to 6 days of 100% paid leave without a certificate.
• Sports membership.

Work Environment & Comfort:

• Modern workspace with relaxation areas.
• Hybrid work model with flexible working hours.
• Remote work up to 30 days/year.

Work-Life Balance:

• 24+ days of annual leave.
• Birthday off.
• Shorter Fridays (2 PM finish).
• Reduced hours for moms with kids starting kindergarten.
• Fully covered maternity leave (according to company policy).
• Day off for parents of first graders.

Growth & Development:

• Paid training, workshops, and educational opportunities.
• Team-building events and sports activities.

Additional Perks:

• Daily transportation between Novi Sad & Belgrade for Novi Sad colleagues working in Belgrade.
• Role-based bonus opportunities.
• Referral bonuses for recommending new hires.
• Full equipment and onboarding for every role.