Onsite Support Engineer

GI GROUP HR SOLUTIONS D.O.O. was established in Serbia in April 2002 with the mission to support clients in achieving their business strategy by offering a wide knowledge of the local market, the experience of our international consultants, and tried and tested practices of our partners.

Gi Group HR Solutions d.o.o. as a leader in the region and part of Gi Group Holding, a prestigious and one of the leading consulting companies in the field of human resources, is able to offer comprehensive solutions in all areas of human resources management. We provide recruitment and selection services under our new brand WYSER.

We are currently looking to recruit an ONSITE SUPPORT ENGINEER for our international client in Niš and Belgrade.

RESPONSIBILITIES:

• Providing technical support on-site
• Installing and configuring client support systems
• Offering solutions that meet the needs of the clients
• Provide advice and guidance to customers
• Support a VIP Onsite Support service
• Meeting with clients to diagnose software, networking, or hardware issues 

QUALIFICATIONS:

• Ticket Handling
• Hardware Break-Fix support
• Software Break-Fix support
• Printing Support
• Mobile Phone Support
• Conference Room Support
• Smart Hands
• Installations, Moves, Adds, Changes, and De-installations (IMAC/DD)
• On Site backup/restore
• Executive/VIP services
• Stock management
• Disposal – Preparation
• Replacement Device and SWAP
• On Site Customer rollout
• InteracT (TechBar) support
• IQOS Support
• Event Support
• Qualified Workstation Support
• Remote & Ship
• Vending Machine and Lockers

REQUIREMENTS:

• Minimum high school degree
• Proven work experience in similar roles
• Knowledge of computer hardware and network systems
• Good time management skills
• Excellent problem-solving skills
• Excellent knowledge of English language