About Tamedia
Tamedia dates back to 1893, when the newspaper Tages-Anzeiger was founded. Today, the national media house is active in the German- and French-speaking regions of Switzerland and incorporates the country’s leading editorial network. Tamedia's daily and weekly newspapers, magazines, and news platforms combine strong local roots with an international network. As well as raising public awareness, they provide information, guidance, and entertainment. Tamedia’s well-known media brands include 24 heures, Basler Zeitung, Bilan, BZ Berner Zeitung, Das Magazin, Der Bund, Finanz und Wirtschaft, Le Matin Dimanche, Schweizer Familie, SonntagsZeitung, Tages-Anzeiger, Tribune de Genève as well as the Zurich regional newspapers (ZRZ). The portfolio also comprises the three largest newspaper printing facilities in Switzerland. Tamedia is part of the TX Group.
Role overview
We are seeking an Operations Manager for Commercial Solutions who is passionate about ensuring the stability and performance of our commercial systems. In this role, you will support the Functional Domain Lead for Commercial Solutions, monitor and maintain system stability, troubleshoot issues, and coordinate with developers and QA teams. You will be instrumental in ensuring operational excellence and effective issue resolution, keeping stakeholders informed throughout the process.
What you will do
As a Operations Manager for Commercial Solutions, your responsibilities will include:
- System Monitoring & Stability: Ensure commercial systems are stable, continuously monitored, and running as expected.
- Troubleshooting & Support: Collaborate with developers to troubleshoot and resolve issues, ensuring timely resolution and communication with key stakeholders.
- Coordination with QA: Work closely with the QA team to coordinate testing of relevant tickets, providing all necessary information for a successful QA phase.
- Backlog Management: Assist in the refinement and organization of the ticket backlog, ensuring tickets are ready for development.
- Feature Delivery: Take ownership of smaller solutions and features, managing the full delivery lifecycle from requirements gathering to development, testing, and go-live.
What you should bring
To be successful in this role, you should have the following competencies:
- Technical Background: Experience in a technical role (developer or tester) with knowledge of web services and APIs.
- Operational Experience: Understanding of system monitoring, troubleshooting, and maintenance.
- Collaboration Skills: Ability to work effectively with cross-functional teams distributed across multiple locations and cultures.
- Problem-Solving Skills: Strong situational awareness and conflict resolution abilities.
- Communication Skills: Fluent in English, with excellent communication skills to keep stakeholders informed.
What we offer
- Work in an international and talented team
- A modern, sunny and open working place with a positive and fun atmosphere
- Flexible working hours and home office possibilities (full-time remote option available to ones not living in Belgrade)
- Personal development plan and yearly budget for educational courses, conferences etc.
- Assistance and support through all aspects of the onboarding process
You can learn more about our perks and brands on our website.
A 3D office tour is available here.
More insight on life@txservices can be found on our Instagram and LinkedIn accounts.
And last, but not least - you can always check our reviews on Joberty or HelloWorld.
We're looking forward to your application!
