Post-Implementation consultant for Aladdin Alternatives

About BlackRock

BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.

About the role

Post-Implementation consultant position is a part of the Aladdin Client Services team. We work closely with other teams, mainly: Implementation Consultants, DBAs, Account Managers and Developers. Handling client relationships is an essential part of the role; this implies developing advanced knowledge of the business of our clients (especially Private Equity). Being a client facing role, the impact of ACS team’s contribution will be greatly reflected on BlackRock’s image.

This position requires working in one of three shifts: 7am-3pm; 10am-6pm; 3pm-11pm; with no rotations

Your day would include:

• Providing qualitative analysis of client's needs and evaluating feasibility of their requirements
• Maintaining regular contact with customers and fully understanding their needs and business background
• Regularly tracking on backlog tickets
• Utilizing your technical capacities for easier understanding of software features
• Advanced querying of DB
• Developing advanced skills in industry business knowledge
• Supporting solutions, conducting demonstrations and presentations

If you see yourself doing these activities, then you probably have:

• Bachelor’s degree in Organizational Sciences/ Economics/IT/Mathematics 
• Experience in working in customer service sector is a plus
• Very good knowledge of SQL (1+ years of working experience with SQL will be considered as an advantage)
• Familiarity with basic programming concepts, especially VB.net, JavaScript
• High proficiency in written/spoken English
• Good rhetorical skill, analytical approach and problem-solving mindset