Product Support Agent

Gorgias

3.3

Belgrade (Work from home)

13.03.2019.

SaaS Magento junior

A few notes on what we do in Gorgias:

We built a smart helpdesk for ecommerce businesses that integrates all incoming requests (via chat, email, Facebook, instagram and many others) into one platform. We are currently looking for agent that will be helping out clients with product related inquiries.

In order to get more familiar with our software, please check our website: https://gorgias.io/

Also, this is a demo video of our product: https://www.youtube.com/watch?v=ppVkIpIWxTE

We are looking for a:

Product Support Agent

Belgrade (Work from home)

Your Mission:

Providing Level 1 Support to our clients with questions on how to use our product, offer alternative solutions and troubleshoot current scenario provided by the client
Understand customer goals and their desired outcome from using the product through continuous data and feedback analysis
Create and maintain product related documentation, internal and external

Your Profile:

Previous experience in B2B customer support, preferably for a tech / software product
Fluent in English (oral and written)
Able to learn to use the product quickly and to manage several support tickets on different channels (email, chat) at the same time
e-commerce knowledge is a plus (Shopify, BigCommerce, Magento, etc.)
Comfort in a startup environment, we move quickly and wear many hats in a dynamic environment
Empathetic, positive attitude with a desire to help our clients reach their goals
Passion for technology and for being a part of a fast-growing SaaS company
Any experience with Webhook or Zapier platform is a plus

Why you should join:

You’ll join a young startup at the most interesting time for you: when we’re building the customer success machine
Work with a talented team you'll learn a lot from
Macbook included
Competitive salary
Company retreat with the team once a year :)