The International Committee of the Red Cross (ICRC) is a neutral, impartial and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC mission and its activities visit www.icrc.org.
The Project Business Analyst will be responsible for capturing business needs, translating the needs into requirements & functional specifications (PBI), and ensuring they are addressed by ICT services and solutions. S/he will also have the role of Product Owner Proxy to support the Product Owner in defining, documenting, and maintaining requirements in the development process.
The ICRC Belgrade Shared Services Centre (BSSC) is currently looking for a suitable candidate to fill the following position:
Project Business Analyst
(location: Belgrade; fixed term contract, 12 months)
MAIN TASKS
- Works with the Project Manager and Subject Matter Experts to challenge and define the scope via business process analysis using appropriate elicitation and documentation techniques to ensure full Business and T&I understanding
- Documents and manages functional and non-functional requirements by running brainstorming sessions, interviews, workshops and other requirements gathering techniques as appropriate
- Translates the requirements into detailed specifications in the form of user stories and acceptance criteria, inside the Microsoft TFS system
- Creates and manages traceability matrixes that allow all requirements to be traced from business demand through to testing, defect management and delivery
- Closely collaborates with the technical and development teams (onsite and/or offshore)
- Creates and updates a solution design documentation. Performs gap analysis between out of the box capabilities of standard tool and business expectations
- Domain subject-matter expert:
- Brings an in-depth understanding / knowledge / experience of CRM (challenges and any specificities linked to business processes, data models, solutions, …)
- Is capable of proactively proposing improvements to the supporting Information Systems as well as suggesting process improvements through business process analysis
- Proposes alternative technical and business solutions
- Maintains a business knowledge base through process documentation, securing T&I business knowledge
- Contributes to the definition of the overall testing strategy and test plans
- Documents functional test cases
- Executes functional tests
- Performs defect management, liaising with development teams and suppliers
- Ensures change requests are identified, documented and included in the project management process
- Facilitates business acceptance and solution validation through UAT (User Acceptance Testing) with the Business teams
- Training and deployment (in line with the Change Management Strategy and in collaboration with the Change Adviser):
- Supports the handover and training of both T&I and Business users (handover)
REQUIRED PROFILE
- Advanced university degree preferably in business administration and/or IT, along with minimum 5 years’ of professional experience in Business Analysis
- Experience in BPM (Business Process Management) for modelling, improvement and for support to the specification of solutions
- Experience in Agile methodologies
- Good general knowledge of both worlds: Technology & Business
- Proven capacity to work in an international environment and multi-location teams
- English language knowledge
ASSETS
- Business analysis certification (e.g., CCBA, CBAP), Agile product ownership or other suitable professional certification
- Experience in consulting role and/or Enterprise architecture
- Experience on Business Process Modelling BPMN 2.0
- Experience in CRM Dynamics
- French language knowledge
WHAT WE OFFER
- Work and progressive professional development in an exciting international humanitarian environment
- An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
- Stimulating benefits package
If you are interested in this position, please send us your CV and Motivation letter exclusively in English.
Only shortlisted candidates will be contacted.
