Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
The Compounding Project Manager sits on the R&D-Operations Project Management team, reporting to the Director of Innovation Project Management, and is responsible for supporting all Hims & Hers RX compounding launches from end-to-end. The goal of this role is to anticipate, mitigate, and navigate risk, maintain clear internal communication across all related teams company-wide, and keep all teams moving forward on schedule and on budget. The scope of this role will be broad and adaptive to support our teams and facilities as they grow.
This highly cross-functional role will work across the Product Development, Supply Chain, Marketing, Operations, Medical, and Creative teams to drive the day to day tasks for our product development and R&D processes across all Hims & Hers RX Compounding Programs. This is a mid-level project management role that will both individually lead and also support other PMs in end to end product development and operations.
This role will be responsible for managing teams remotely as well as on-site. This is a remote role with regular travel (up to 25% of the time) to our compounding pharmacies located in Gilbert, Arizona and Columbus, Ohio.
You Will:
- Support our Senior Compounding Launch Project Manager in pharmacy-operations focused initiatives including piloting, machinery and tooling process development and documentation, pharmacy operations management in the labs, tooling and machinery needs for launches, and any necessary equipment and people management needs for launch readiness.
- Support or Senior R&D Compounding Project Manager in all benchtop and testing-related tasks including resourcing and schedule development, assigning tasks, driving deliverables, and mitigating R&D delays.
- Partner with our Senior Program Manager of Fulfillment in all launch-related activities including pack-out specifications, technical requirements to support launch and first orders, and other launch-readiness needs specific to fulfillment.
- Develop detailed, comprehensive schedules against the provided project scope, spanning ingredient sourcing, operations, benchtop R&D, packaging, machinery and tooling, fulfillment needs, testing, scale-ups, machinery requirements, product and engineering, production readiness, and other internal R&D, Operations, and Supply Chain initiatives
- Schedule and lead cross-functional meetings, status calls, and deliverable reviews, regularly taking organized notes and sending meeting summaries
- Manage each stage of the approval process and ensure proper alignment along the way
- Ensure that all team members have necessary project information, briefs, and program documents needed for project success
- Act as the internal source of truth and main point of contact for assigned projects across the organization, leading meetings and guiding teams through launch details as needed.
- Anticipate risks and solve for roadblocks proactively, escalating appropriately
- Cross-functionally communicate and build relationships with multiple internal departments including Operations, R&D, Supply Chain, Creative, Legal, Regulatory, Marketing, Product, and Medical
- Work closely with our EMR, Telemedicine, and CX teams to create documentation that supports the organizational efforts required to train and support launch, including the creation of educational decks and documents, the leading of informational cross-functional meetings, etc.
- Continuously follow up with team members to ensure the group remains on task to meet deadlines, proactively escalating issues to minimize the risk and avoid delays
- Strictly follow the defined PM processes and suggest workflow improvements as optimizations arise
You Have:
- 3+ years of project management experience in end to end product development, supply chain, and/or operations. Pharmaceutical experience is a plus.
- Experience operating within product-driven organizations with many stakeholders and with fast-moving programs
- Excellent verbal and written communication skills
- Experience managing various stakeholders and being flexible to different working styles
- Extreme attention to detail and documentation
- Strong leadership and relationship-building skills with an ability to quickly make decisions while remaining objective
- Can-do, positive attitude that enjoys managing multiple projects and tasks simultaneously
- Curious and collaborative mindset with the ability to foster teamwork at all levels of the organization
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats
