TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our countries of operations.

We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.

We have a pleasure to announce that our IT Department in Belgrade is growing and therefore we are looking a new colleague to fulfill the vacancy of:

Reporting Author

Place of Work: Airport City, New Belgrade

Main tasks:

• Compose central management and operation statistics reports through the Jasper reporting tools
• Compose volumetric reports through the Jasper reporting tools
• Compose time spent by agent/applicant/visa type reports through the Jasper reporting tools
• Compose client facing reports – through the Jasper reporting tools and integrate it with current client reports
• Compose other client facing reports upon requests through the Jasper reporting tools
• All reports shall be configured as automatic and sent through the Jasper reporting tools
• Compose user manuals if needed
• Provide necessary trainings to other colleagues/departments
• Respond to JIRA tickets requests upon assignment from the line manager
• Immediately reports any IT incidents and other technical issues to the stakeholders
• Provide weekly reports/activity tracker

Skills & Requirements:

• Bachelor’s Degree in Computer Science or related field
• 2+ years of relevant experience
• Excellent English verbal and writing skills
• Knowledge of data base systems (SQL, MySQL…)
• Knowledge of Jasper reporting tools
• Knowledge of AWS will be considered as advantage
• Professional approach and fast responsiveness in resolving the tasks
• Excellent communication skills and team spirit; ability to work well with people with diverse cultural background
• A desire to learn and grow through teamwork, tech sites, books or contribution to open sourced project
• Willingness to travel abroad on a short term missions

What we offer:

• Work in a multinational team with experienced and helpful colleagues
• A competitive salary
• Great career opportunities
• Multicultural and remote Management
• Friendly, inspirational and creative work environment 

If this challenge excites you and you feel you have what it takes to make it a success submit your CV today. Please, send the CV in ENGLISH electronically, until 19.07.2018.

Please note that only selected candidates will be contacted.

We would like to thank to all the candidates for their interest and application!