Mitto is a leading provider of global, omnichannel communications solutions, supporting business growth with advanced customer engagement technology and messaging enablement. Offering easy-to-integrate SMS, Voice, and Chat App APIs, next-generation business messaging, and end-to end phone number management, Mitto’s platform ensures the world’s largest brands and mobile operators are ready for what’s next.

Routing Manager - Messaging

Belgrade, Serbia

Who we are:

At Mitto, we believe communication is the lifeline of humans. We are a global team of passionate mobile industry experts and customer solution consultants sharing the common vision of enabling innovative and unified lines of communication that facilitate people’s lives, anywhere in the world, at any time.

What we are looking for:

We are looking for an experienced Routing Manager - Messaging to join our Routing team and work on monitoring the quality of delivery of the SMS being sent over Mitto's system and perform the necessary actions to maintain a high quality of SMS delivery.

What you’ll do:

• Monitoring the SMS delivery over the different connections to suppliers
• Monitoring ongoing costs and prices of products
• Coordinating with suppliers, partners and internal staff, particularly with the Procurement and Pricing Team
• Reacting to low quality of delivery alerts and changing the routing to maintain a high deliverability
• Analysing and investigating the root cause of delivery failures
• Setting up custom routes in coordination with sales managers
• Performing proactively quality improvement tasks and cost reduction tasks
• Extensive data analysis as well as developing the reporting tools to share that data with management

You need to bring with you:

• University degree in Electrical Engineering or Computer Science or the equivalent experience
• Fluent in written and spoken English
• Minimum 1 year of experience in Mobile Services (SMS) or Wholesale Telecom Operations
• Knowledge and proficiency in SS7 and SMPP protocols
• Strong analytical skills, with a natural curiosity to acquire new knowledge
• Strong focus on details
• Ability to work independently
• Communicative and ready to work closely with a team

It would be great if you have:

• Proficiency in Excel

What we offer:

• A fast-paced, start-up like environment where every team member makes a direct impact on our collective success
• Resources and leadership to help grow your skills and advance your career
• Collaboration with talented individuals in various locations throughout the world
• Access to cutting-edge technology and its application across global markets with leading brands
• Support both in and out of the office to ensure your health, wellness and happiness so you can enjoy the full experience of life at Mitto

Deadline for applications: 10.05.2020.