Routing Specialist

TelQ Telecom

Novi Sad, Beograd | Hibrid

online intervju

Beograd: Bulevar Mihajla Pupina 6

13.10.2024.

Jira Confluence intermediate

What we do:

TelQ Telecom is a worldwide provider of SMS quality assurance services. As a cloud-based SaaS telecom platform, we are enabling customers all over the world to check and improve the quality of their telecom communication channels.

We collaborate with leading worldwide SMS service providers, as well as some major mobile network operators in Europe and Asia. We provide testing coverage for over 1400 networks worldwide, covering over 180 countries.

Our team:

Founded in 2016, our team counts about 20 people from 11 different countries. Despite being small in size, our services are the first choice for the biggest players in our industry.
Our customers often praise us for having the best UI and for being the most reliable and innovative solution in the market.

Our two main offices are located in Hamburg and Belgrade.

TelQ- We got you covered!

About this role:

We are looking for a Routing Specialist to help us optimize routing, solve complex technical challenges, and play a key role in driving the efficiency and success of SMS delivery.

Key responsibilities:

Analyze, configure, and optimize SMS traffic routing to ensure efficient and reliable message delivery across global carrier networks.
Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies.
Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues.
Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures.
Provide detailed root cause analysis and implement corrective actions to minimize disruptions.
Regularly evaluate carrier performance, ensuring the highest standards for SMS delivery and compliance with industry regulations.
Analyze route data to identify trends and areas for improvement, recommending proactive adjustments to routing strategies.
Support internal teams by providing insights and technical expertise on route-related issues, helping resolve escalated delivery problems.

Skills & Qualifications:

2-3 years of experience in SMS routing or telecom roles, with in-depth knowledge of messaging protocols and telecom data.
Proven experience in SMS routing management and carrier ecosystems
Familiarity with telecom protocols such as SMPP, TCP, and client/server applications.
Ability to analyze pcap files/tcpdump logs for SMS and troubleshoot routing issues using advanced network analysis tools.
Solid understanding of networking protocols and the ability to diagnose network-related problems.
Commercial knowledge of the SMS and Voice industry, routes, and restrictions is an advantage
Strong analytical and problem-solving skills, with the ability to quickly identify and resolve routing issues.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
Experience with Freshworks ticketing systems and Atlassian tools (JIRA, Status Page, Confluence).
Proficiency with MS Office and other relevant tools.

Why you should work with us:

Start-up environment in combination with financial stability and a real opportunity to grow a successful SaaS platform
Competitive salary & great benefits.
Ability to make a significant impact. We are a relatively small company and all of your actions will have a significant impact on the whole team.
Great company culture. We are a small, friendly team that likes to take good care of each other and grow together.

Benefits & Perks:

A competitive compensation package.
Paid courses and certification to advance your skills.
Private health insurance for you and your family.
Fully covered medical leave.
25+ vacation days.
Flexibility in working hours and remote working.
Top-notch company equipment.

Do you want to become a part of this story and help us bring transparency to the SMS industry?

If you are hungry for growth and are looking to make an impact, join our team as we continue to expand.

Note: Only short-listed candidates will be contacted.