SOC Support Engineer

We are looking for a Technically oriented individual to join our 24/7 Support/SOC team. You will work hands-on, peering with the existing team, performing daily tasks, and supporting customers.

This position will help you grow within the fast-growing security company. The product combines cloud computing, Big Data, Machine Learning, and other cutting-edge fields into an intelligent, dynamic, and robust cybersecurity SaaS platform running on the global cloud.

We’re looking for capable, creative, self-motivated people to grow with us. If you’d like to quickly advance your career while being at the intersection of multiple global trends (cloud adoption, SaaS, machine learning, cybersecurity, and more), with all the opportunities that this represents, we’d love to hear from you.

Core Responsibilities

• Handling Customer Faults and Change Requests via Phone and Email.

Required Skills

• 1 Year of experience In providing Technical support
• Knowledge of security concepts and practices.
• Fluent in English, verbal and written.
• Good listener, strong communication skills, thrive in a busy environment.

Advantages

• Previous experience with one of the major cloud providers ( GCP, AWS, Azure )
• Good understanding of networking ( TCP/IP, LB, SSL, HTTP/S )
• Previous experience with Security vendors ( F5, Checkpoint, Radware)
• Previous experience with web application security

What we offer

• Take Ownership
• In BlueGrid.io, we nurture a culture of accountability and taking ownership over our responsibilities. We are focused and care about the outcome. Act with integrity and own it!
• Learning is the King
• Knowledge, passion and sharing our skills is highly valued. We learn from our mistakes and strive towards daily improvements of ourselves and motivate others in our team to do the same.
• Hold my Beer!
• We love fire starters! To be truly great you need to take risks and we encourage our team to take the initiative to go the extra mile. Our culture is rich with individuals who are not afraid to think and work outside-the-box.
• Catch the Ball
• Every individual in BlueGrid.io is remarkable, but we are a team above all else. Catch the ball if it’s going in your direction, but don’t forget to help out a teammate if he’ll miss his. Oh, and yea — we don’t play with assholes.
• Don’t Forget to Play
• All work and no play make our work dull. Playfulness and cherishing our inner child gives us all a little break, but it also promotes creativity and brings everyone together. And we can always find a way to celebrate.