Overview:
As a member of the Cloud SaaS Operations team, the candidate will play a critical role in ensuring the reliable and efficient operation of a large application farm. Working closely with other team members, they will be responsible for monitoring and maintaining hosted applications and services, as well as escalating issues according to established procedures.
In addition to day-to-day maintenance tasks, the candidate will also have the opportunity to contribute to ongoing experimentation and updates of delivery and management tools and procedures used by the team. They will work alongside other stakeholders to continuously improve operational efficiency and effectiveness.
Furthermore, the candidate will provide support to the QA team during normal operations and service transition phases, assisting with problem analysis and resolution. This collaborative approach will help ensure seamless service delivery to customers and uphold high standards of quality and reliability.
Key Responsibilities / Functions:
- Strong problem-solving methodology and the ability to work in team. Experience with the implementation of processes, procedures, and results metrics for the purpose of continuous operational improvement and SLA creation and adherence is required.
- Multi-location server/application design and operations of the Hosted environment
- Application software upgrades and migrations
- Application configuration and management
- Monitoring applications and other services and reporting the performance levels
- Active participation in quality assurance of products through the use of JAGGAER standards, practices, and policies management.
- Work with department managers and internal teams to analyse and resolve problems associated with technical issues in the Hosted environment
- Propose methodologies and best practices for delivering outstanding service.
Position Requirements:
- Strong understanding of multi-tier, high-transaction web/internet applications.
- Excellent analytical and problem-solving skills with a curious mindset.
- Proficiency in Git and experience working with it is essential for the role.
- Proven experience in scripting (Bash/Python).
- Ability to work independently and deliver projects on time.
- 1-2 years of experience with AWS services, and experienced with Auto scaling and Elastic Load Balancer (ELB) setup.
- 2-4 years of experience with Linux systems.
- Understanding and at least 1 year experience of how Kubernetes and containerization technology works.
- Understanding and at least 1 year experience of how Argo CD works.
Nice to have:
- Jenkins experience.
- Good knowledge of the PL/SQL language and relational DB models.
- 2-4 years of professional experience in web-based software development.
- Bachelor’s degree in computer science or a related field.
Our Offer:
- A positive and fun work environment in a young and motivated team.
- Competitive salary, career plan.
- Short communication channels and room for your creative ideas.
- An international, professional environment with exciting opportunities.
- An open-minded and dynamic corporate culture, trainings, and development.
- Private health insurance, FitPass, summer and winter parties, vouchers for the most diligent employees, flexible working hours, various work-life balance benefits and much more.
Apply now and be part of our success!
* Prior to an offer of employment your name will be checked against regulatory and law enforcement lists of individuals who are restricted parties under applicable law and regulations. Your data will be processed and stored in JAGGAER systems hosted in the Netherlands and/or Belgium for purposes of these required screening activities. All data will be deleted after three months.
