(Senior) Customer Engineering Manager

About Enode

At Enode, our mission is to accelerate the transition to a sustainable energy system by connecting and optimizing the world’s energy devices. A fully renewable energy system is dependent on flexible demand that can adapt to the intermittent supply from wind and solar. To create this flexibility, we need to connect to and control the fast-growing demand coming from electric vehicles, heat pumps and other energy hardware. This is what we’re doing at Enode. Our APIs power the next generation of green energy apps, with our customers representing over 250 million consumers worldwide. Yet, we’re still at the start of our journey, and we want exceptional people to join us.

About the role

Enode is looking for an experienced Customer Engineer to help lead our work on building Enode’s Customer Engineering function. In this role you’ll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode’s API to help them realise value from our product fast. Beyond the integration phase, Customer Engineers also own the technical relationship with customers and act as an internal advocates for customers throughout their entire journey with Enode.

You will be a core part of Enode’s Customer Success team and play a critical part in establishing this function within Enode, whilst also working on a daily basis across engineering, product, and sales teams. You will:

• Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs

• Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues)

• Not only will you identify and debug issues in customer implementations, but you will also proactively make necessary fixes and/or improvements directly in the Enode codebase

• Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode’s resources are allocated to high impact areas

• Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc).

About you

To succeed at Enode you should be passionate about our mission. You should be excited about electrification and the opportunity to use consumer products and software to solve grid challenges in the transition to a net zero energy system. We’re looking for:

• 2+ years of experience relevant to customer engineering such as solutions/sales engineering or being a user-oriented software engineer

• An all-rounder who is energised by managing technical client relationships but can also dive into the codebase to make fixes/improvements

• Experience managing complex software projects, ideally with both external and internal stakeholders

• An articulate communicator who has the ability to explain complex, technical issues at the right level depending on the audience

• A nimble operator & team player who can thrive in a dynamic environment and flat organisation where tasks change frequently to fit the requirements of the company

• Nice to have: Experience from a technical role in third-party API companies

As a startup, we want to attract the best candidates with the highest potential for growth & impact. If we think you’re a fit, note the seniority and responsibilities for this role can be tailored based on your experience.

What we offer

• A stimulating, fun, and caring work environment with high drive and ambition

• Opportunity to join an early-stage climate tech startup with global aspirations

• Competitive compensation, including a very attractive employee option program

• Unlimited PTO & flexible working schedule

• A remote-first setup. We also have an office in Oslo if you want to work from there

• Stipend for setting up your home office & co-working space

• Regular offsites with the team in various exciting locations (we went to Costa Brava on the last one).

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.