Senior IT Services Support Officer

Position: Senior IT Services Support Officer
IT Infrastructure, Digital and Information

We are convinced that only together with our employees we can unlock our potential.
We are focused on creating solutions that are tailored to the individual needs of clients in order to achieve the desired results.
Become part of our team and unlock your potential in a place where we become close to our clients, understanding everyday life and the challenges faced by individuals, families and companies.

Main Responsibilities:

• Monitor applications and systems within the team's scope.
• Analyze and resolve service requests and incidents reported by internal users.
• Provide ad-hoc project support to the IT team as needed.
• Engage directly in supporting core systems and applications within the Bank.
• Document events, issues, and their resolutions in logs, and create manuals.
• Manage various types of applications including IIS, Tomcat, and SQL.
• Analyze daily activities and explore opportunities for enhancing technical processes through automation, services, job scheduling, and monitoring.
• Facilitate direct communication between project managers, business owners, and local development teams in future projects.
• Maintain technical proficiency across a range of evolving technologies.
• Establish and maintain positive client relationships, providing updates with a proactive and positive attitude even in stressful situations.

Ideal Candidate Profile:

• Master, Bachelor or high school degree (preferably IT oriented)
• A minimum 3+ years of working experience on similar
• Good organizational and communication skills, proactive, problem solving oriented
• Fluency in English both verbal and written
• Analytic skills
• Technical skills required:
• Linux - Services configuration (apache tomcat, apache webserver; haproxy, my sql, postgres); Basic troubleshooting: reading logs for errors, telnet, netstat, services restart, how processes work;Administration: creating folders, permissions and ownership, basic movement trough file systems, download/upload files over sftp and ssh.
• Windows Server – basic troubleshooting of services, log analysis
• IIS web services – services configuration, management and troubleshooting
• SQL PL/SQL - executing of basic SQL queries (SELECT, UPDATE, INSERT...)
• PowerShell scripting
• Active Directory – familiar with the concept of Active Directory and basic user/groups maintenance
• Postman API Tool, SWAGER API Tool, SOAP UI
• Experience with following solutions preferred but not mandatory: Jasper reports administration; DMS - Alfresco administration; IBM web sphere administration; Centreon Monitoring Tool (Nagios, SNMP, NRPE)

What We Offer?

We are focused on finding the best solutions because the essence is more important to us than the form and open communication has an advantage over the hierarchy.
The most beautiful gifts cannot be packed and that is why we want our employees to spend their birthday with their family outside the office, as well as to be with their student champions for a happy start of the new chapter. We encourage balance, diversity and a healthy lifestyle. It is important for us to take care of our people, so all our employees are provided with a health care package, as well as free annual systematic examinations.