- Competitive salary plus bonus
- Hybrid working
- 25 days of paid holiday increasing each year
- Extra day off for your birthday
- Private medical insurance
- Massages in the office
- Sweet Tuesdays
- Wine Friday
- Team sports activities
- Recruitment referral bonus
- Bring your dog to work
- Extra week off for new parents
Who are we?
Hyperoptic is the UK's hyperfast broadband provider.
We offer broadband speeds 11x faster than the UK average, proudly setting a new fibre ‘gold standard' with hyperfast speed, reliability and customer service.
Here in Belgrade, we support our UK colleagues in a shared mission: to gigabit Britain. Our office started up in Belgrade in 2013 with what was then 20 developers. Now it's grown into our largest office with more than 700 people.
Whatever we're doing, going beyond the expected is the benchmark.
We work smarter, together, being agile and responding with the speed our business and customers demand – without compromising on quality. We stay focused, performing at our best to ensure we are focused on hitting targets and goals together. And we strive for excellence, paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.
And today we're looking for a Senior Network Device & VAS Engineer who shares these values. Does this sound like you?
Summary of key responsibilities/deliverables
An expert in the CPE and Value-Added services domains. Leading and developing team responsible for the technical ownership of Hyperoptic's customer device portfolio (routers, ONTs) and the VAS platforms including the ACS, BTR and Managed Wi-Fi along with supplier relationship management.
What will you be doing?
Leadership
- Contribute to the development and overall execution of the business ITNO strategy.
- Work collectively with ITNO management to ensure departmental objectives & KPI's are achieved.
- Work collectively with ITNO management to ensure departmental objectives & KPI's are achieved.
- Report on the team KPI's.
- Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.
- Identify process, system and workflow improvements to enhance the team's efficiency.
- Lead by example and maintain high colleague engagement levels, fostering cross functional collaboration and developing a high-performance continual improvement culture across the teams.
- Build and maintain relationships with stakeholders and suppliers.
- Willingness to share skills, knowledge, and expertise. Lead by example, take on-board and manage junior medior members with the similar expertise and background. Provide feedback to mentees on their progress, manage and monitor their work and development together with the line manager.
Technical Ownership
- Coordination of activities for the implementation, testing and road-mapping of Hyperoptic's customer premise device portfolio, including in-home experience
- Development and implementation of value-added service platforms including the ACS, Built-to-Rent Wi-Fi, Managed Wi-Fi, IMS, OSS etc.
- Support and Maintenance of the devices and platforms including L2 support
- Encourage company's digital transformation by empowering business stakeholders in their switch to comprehensive and integrated software solutions and the profound transformation of business and organizational software utilization with an aim to maximize company's efficiency, business intelligence and compliance.
- Support the team in analyzing business and technical requirements and proactively coordinate facilitation activities between business stakeholders, technical teams and suppliers to help them better understand each other, ensure that all solution aspects are considered, requirements properly formulated and met.
- Manage the relationship with the suppliers, work with people on different levels across 3rd party organizations to deliver and help implement the requirements provided by the stakeholders. Take an active role in managing the implementation of new features and facilitating the integration of various solutions with other systems such as the OSS, ACS, Home Analytics and BTR Wi-Fi product.
- Ensuring that configuration specifications, change requests and user requirements are properly documented, a knowledge base holding valuable information on how the business uses these systems to help train and educate the users built.
- Define the testing roadmap and identify and implement improvements, e.g. automation
- Work with Customer Service teams to improve diagnostics and support activities
- Monitor technology evolutions and industry standards and recommend changes to improve customer experience and how we manage our CPE base and VAS services.
What are we looking for?
- University degree in Computer Science or Telecommunications
- Proven experience in leading teams within an ISP or Telco organization
- People management and leadership experience
- System implementation, maintenance and data migration experience
- Experience in delivering change
- Experience in implementation of Telco projects and customer premise device management incl. TR-069, SIP, ethernet, IP and broadband technologies related knowledge
- Ability to engage the business and build strong relationships
- Strong leadership skills
- Strong influential and stakeholder management skills
- Analytical and problem-solving skills
- Written and verbal communication skills
- Interpersonal and presentation skills
- Strong drive and focus on results and delivery
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
What happens next?
- You apply
- We carefully review your application
- We'll get back to you — even if it's a no (for now)
We look forward to hearing from you.
