Senior Network Engineer - Voice and Video

Ball Global Business Services Europe and AMEA d.o.o.

Beograd

02.12.2019.

CISCO QoS SIP DNS VOIP senior

Ball Corporation supplies innovative, sustainable packaging solutions for beverage, personal care and household products customers, as well as aerospace and other technologies and services primarily for the U.S. government. Ball Corporation and its subsidiaries employ 17,500 people worldwide and reported 2018 net sales of $11.6 billion. Ball is dedicated to creating an inclusive environment and is proud to be an equal opportunity employer. Ball Corporation is committed to recruiting, training, compensating and promoting regardless of race, color, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status.
Founded in 1880, Ball Corporation was originally known for the glass canning jars your grandma used to use. Today, Ball makes packaging that enables delivery of safe, nutritious food and beverages and convenient

household products to consumers around the world. Ball Aerospace is known for its contributions in support of space and Earth science, exploration, national security and intelligence programs.
Ball’s largest business is the manufacture of recyclable beverage cans and ends. A lot of engineering and technology goes into making beverage packaging at speeds of more than 2,000 cans a minute. We operate beverage can facilities in the America, Europe and Asia – about one in every four beverage cans in the world is made by Ball – and our products are used by the most recognizable beverage brands in the world.

Ball is a Lean / Six Sigma environment – exposure to these tools and methods is preferred.

Ball Corporation is currently looking for a motivated and nimble person for the position:

Senior Network Engineer - Voice and Video

(Location: GBS Belgrade)

Primary purpose of position:

Provides operational support for Voice & Video services delivered by the Ball Global Telecom department. Documents and maintains Standard Operating Procedures for the services. Responsible for leading and delivering technical solutions of a complex nature in support of business requirements. Designs, configures, tests, installs, monitors and supports complex Voice & Video applications on high-end platforms within the global network. Mentors others on the team by providing guidance in solving complex problems. Ensures solutions are in alignment with the operations architecture blueprint and adheres to standards and policies, and are clearly aligned with the priorities of the business. Accountable for team guidance and delivery of complex, technical solutions to business needs.

Reports to: Manager III

Main tasks:

Has a broad perspective to identify innovative technical solutions, solves complex problems, and provides a new vision to existing solutions
Tunes the operating environment parameters to ensure the efficient use of existing resources
Suggests improvements to optimize the current environment with tools for efficient turnaround
Performs hands-on administration tasks including installation of Voice & Video products, configuration of technical environments, backup configurations and recovery
Seeks opportunities to automate administrative tasks and procedures
Troubleshoots complex problems and provides post-trouble continuous improvement guidance (post-mortems, revised best-practices, and updated documentation/procedures/training/general learning in formal method)
Prioritizes assigned projects and requirements based on limited direction and guidance.
Estimates resource availability and efforts
Assesses the performance of systems to identify and correct problems which impact operating efficiencies and quality. Maintains active liaison role with user community to ensure the continuing responsiveness of the systems to the users’ requirements
Provides a high level of customer service, partners with end-users in the resolution of issues or in the deployment of enhancements
Participates in on-call support rotations and provides support as part of global team
Collaborates with other IT staff as well as other stakeholders to align solution in support of the business’ tactical and strategic plans
Ability to communicate effectively, write effectively, read, comprehend, and follow complicated verbal and written instructions

Requirements:

Valid Collaboration CCNP certification, or ability to display Collaboration CCNP knowledge
5-10 years of operations experience
Proven record for working in a stressful and demanding, customer facing, environment
Experience with Prime Collaboration, WireShark, and / or other troubleshooting tools
Cisco VoIP and other telephony experience: Unified Communications, Microsoft Lync, Legacy Voice services (PBX, voice mail, PSTN lines and services, SIP, H.264, H323, QoS for VoIP)
Cisco video conferencing solutions such as immersive telepresence system experience, TMS, CUCM, Cisco Expressway and WebEx administration experience
Experience with Mobility technologies: MDM, Smart Phones, provisioning, etc.
“Self-Starter” capable of operating at a high level without detailed documentation
Experience with deploying, refreshing, and maintaining operational environments
Ability and experience leading both technical projects, and technical teams
Experience with multinational Voice & Video networking
Extensive vendor management experience with a focus on telecom circuit account management
Experience in driving process and technology re-engineering using industry practices e.g., COBIT, ITIL, CMMi
Knowledge of Network and Telecommunication's cabling (Cat5E, Cat6A, Fiber Optics, etc.) specifications and installation best practices
Exceptional technical expertise in voice network topology
Proven focus in metrics-driven delivery: defining Service Level Agreements (SLAs), monitoring SLAs, enhancing environment to meet SLAs
Ability to participate with functional counterparts within the organization and through all stages of planning and development of program objectives; including directing and allocating the department’s resources, timing, etc., needed to assure program(s) completion
Must maintain professional competence, ethical integrity, knowledge, and skills
Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks

Preferred Requirements:

Bachelor’s degree, preferably a BS in a related field or engineering
DHCP, DNS, Exchange, and other Microsoft application services
Wireless LAN experience
F5 or similar load balancer knowledge
Familiarity with firewall technologies
Proficient in the technical support of multiple environments e.g., Windows, UNIX & Linux systems