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Senior Support Specialist

Xogito Group

Remote
Senior

Purpose of the Role

As part of the Infrastructure Ops Team, you will be responsible for providing technical support and assistance both to clients, end-users and employees of the company. As a support specialist, you will ensure high-quality implementation and support of all workstation software/hardware and cloud environments.

Duties and Responsibilities

  • Keep in touch with the end client, colleagues and 3rd party vendors – such as MS-support teams, and others in order to understand and satisfy the requirements of the project
  • Administer and control user access, manage and oversee the new users to be added to the systems
  • Ensure the proper functionality of the information systems of the company and its end clients 
  • Participate and assist in all stages of development
  • Create documentation and various types of reports such as weekly and incident for the team and clients
  • React adequately and timely to issues that may occur in the systems of the end client, in accordance with the approved procedures
  • Reproduce issues to get a better understanding and resolution

Required Experience & Knowledge

  • Experience as a Technical Support Specialist
  • Advanced knowledge of TCP/IP fundamentals
  • Knowledge of standard tools used in Linux and Windows system administration
  • Experience with Active Directory and Microsoft Office 365 (exchange online, Skype for Business, OneDrive and SharePoint) 
  • Basic IT security knowledge 
  • Good troubleshooting Windows desktop related issues remotely

Advantage

  • Cloud Server experience is considered an advantage

Skills and Attributes

  • Experience with activities for business-critical systems
  • Strong problem solving and debugging skills
  • Understand and accept the corporate business process flow
  • Excellent teamwork skills

Required Education & Qualifications

  • Bachelor’s or Master’s degree in Computer Science or relevant specialty
  • Fluent English both verbal and written 
  • Any IT certification would be considered a plus

Note: This position is part of the 24×7 support team. The shifts will be between 5 am EST and 5 pm EST for 40 hours per week on rotation.

Deadline for applications: 19.09.2021.

Apply here

Upoznaj kompaniju Xogito Group

  • Xogito Group je konsultantska kompanija za digitalni razvoj, osnovana u Njujorku. 


    Pogledaj profil kompanije
  • Prosečna ocena
    2.5
    na osnovu 2 recenzije
    Mogućnost napredovanja
    4.0
    Beneficije
    2.5
    Balans između karijere i privatnog života
    2.5
    Utisak o radu u kompaniji na poziciji PM
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Ima ok ljudi (manjina). Plata redovna i solidna Ima mnogo vise negativnih stvari i ne moze sve da stane u 500 karaktera.

    Zamerke kompaniji:

    Izbegavati! 1. Radno vreme je od 13-21h ali stalno uznemiravaju van radnog vremena 2. Cast izuzetcima ali kolegijalnost je 0 3. Top menadzment katastrofalan, bavi se mikromenadzmentom, menja planove na nedeljnom nivou, skracuje estimate, dodaje nepotrebne feature 4. Barem 30% vremena se potrosi na nepotrebne sastanke i prepravke planiranja 5. Povisica je misaona imenica 6. Napreduje samo onaj ko ce preuzeti odgovornost za fail 7. Kriju se vazne stvari od ljudi 8. Fluktuacija velika, dobri odlaze

  • Pozicija
    Prosečna neto zarada
    Min Max

    BI Developer
    1 plata
    2400 EUR / mesečno
    2400 2400

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