Senior Technical Consultant - NICE CXOne

The Opportunity Spectrum One is a strategic engineering partner for high-growth startups and established corporations. Since 2015, we have helped our clients raise over $150M in funding. We are a profitable business with consistent double-digit year-over-year growth.

We are scaling our engineering team and looking for multiple developers. We prioritize capability over tenure. We are looking for engineers who can architect and ship production-ready software with high autonomy. We value the quality of your output above the length of your resume.

Who We Are Looking For

• You are a Professional. You take ownership of your work. You don't need to be micro-managed to deliver.

• You Value Craftsmanship. You write clean, maintainable, and efficient code. You care about the long-term health of the codebase, not just closing tickets.

• You Have High Agency. You identify problems and fix them before they are assigned. You are comfortable navigating ambiguity.

Why Engineers Choose Us

• High-Trust Environment: We hire adults. We don't track keystrokes or enforce arbitrary hours. We care about the quality of your output.

• Deep Work: We minimize meetings to protect your focus time. We operate asynchronously by default.

• International Standards: You will work with top-tier international clients, building systems that scale and handle real-world traffic.

Why Join Spectrum One?

• Real Strategic Influence: We expect engineers to drive technical decisions. You will have a direct hand in shaping the architecture and product roadmap.

• Autonomy by Default: We reject the traditional agency model of "churn and burn." We provide the context and the goal, then we trust you to execute.

• A Culture of Excellence: You will be surrounded by high-performers who push you to be better. We believe in continuous evolution and provide the environment you need to do the best work of your career.

• Top-of-Market Compensation: High base salary benchmarked against industry standards, plus annual performance-based bonuses.

• Annual Summit: A fully-funded, company-wide Out of Country retreat to celebrate our wins.

• Hardware & Gear: We provide the latest tech (MacBook Pro or equivalent) and other equipment to ensure your workspace is ergonomic and productive.

• Professional Development Budget: We provide an annual budget for courses, certifications, books, and conferences. We want you to stay sharp.

• Permanent Remote: Work from home or anywhere you are most productive.

• Time Off & Wellness: Generous paid leave policy, full medical coverage (HMO), and mental health support for you and your dependents.

About the Role

We are looking for a Senior NICE CXone expert to act as a technical advisor for our customers. You will guide them on how to best utilize their existing CXone infrastructure and provide a roadmap for future optimization. This role is strictly consultative; your value lies in your ability to audit current setups and prescribe solutions, not in executing tickets.

Key Responsibilities

• Architecture Review: Audit existing IVR, ACD, and omnichannel workflows in CXone Studio to identify inefficiencies.

• Strategic Advisory: Provide technical recommendations on how to stabilize legacy NiceInContact implementations or prepare them for modernization.

• Integration Strategy: Assess and advise on data flow integrations between CXone and external CRMs (Salesforce, Zendesk, etc.) using REST APIs.

• Optimization: Review routing logs and configuration settings to troubleshoot high-level performance issues.

Required Technical Skills

• Core Platform: 5+ years of deep experience with NICE CXone (formerly NiceInContact). You must have a strong grasp of both legacy architecture and the modern cloud environment.

• Studio Scripting: Expert-level proficiency in CXone Studio. You must be able to read and audit complex logic branches, custom actions, and snippets without needing to build them from scratch.

• Integration Standards: Strong understanding of REST APIs, JSON, and XML for troubleshooting and advising on CRM integrations.

Preferred Qualifications (Nice to Have)

• Modernization Experience: Familiarity with the new CXone Mpower architecture or Enlighten AI is a plus, particularly regarding the transition from rules-based to AI-driven routing.

• WFM/QM Knowledge: Understanding of data flows related to Workforce Management and Quality Management.

Preferred Qualifications (Nice to Have)

• Technical Translator: Capable of translating complex business requirements into clear technical logic for the client's internal team.

• Diagnostic Approach: Able to look at a broken process or routing log and quickly identify the root cause without trial-and-error.