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Senior UX Researcher

Modus Create, Inc

Remote
Senior

Experience level: Senior

Hello! Are you ready to work remotely and transform your career?

We're looking for a Senior UX Researcher to join the Customer Experience team at Modus. Want to help our clients build awesome solutions to accomplish their goals and vision? Are you interested in working remotely with some of the best talent on the planet? 

Then keep reading.

UX research plays an essential part in every step of our design and product development process. As a Senior UX Researcher, you will provide an unbiased look into qualitative and quantitative data to help guide decisions and next steps. 

About You

You care about the craft of research — you’ll take an unpopular stance or push back against the status quo to make sure you deliver quality work. You believe that successful products don’t just improve users’ lives but also deliver on business outcomes. You’re always learning — about new skills, about problem spaces, and about whether the product is actually working. You’re not dogmatic about your research process and can adapt to deliver value in different scenarios and timelines. 

Responsibilities

As a Senior UX Researcher at Modus Create, you will have the following responsibilities:

  • Communicate the value of research to stakeholders. 
  • Identify the best research methods to use based on our clients’ research goals, constraints, and resources. Guide the client in establishing valuable research goals. 
  • Create research plans that adapt to budget and timeline constraints.
  • Collaborate with clients to recruit participants for research, including writing screening questionnaires and crafting recruiting messages. 
  • Plan and perform qualitative research methods, such as interviews and field studies. Analyze qualitative data to extract findings of user needs. Track qualitative findings across multiple initiatives. 
  • Perform statistical analyses to discover findings in quantitative data and product analytics. 
  • Collaborate with user experience designers and developers to inform the quality of the product, and with product managers to inform feature priorities.
  • Lead generative research initiatives to uncover rich, contextual details about users’ lives that lead to competitive advantages for our clients. 
  • Manage evaluative research initiatives, such as concept testing, usability testing, or hypothesis testing. 
  • Engage stakeholders in the user research process to help them internalize findings and believe in the research results. Lead persona and journey mapping workshops with stakeholders to involve them in analyzing research data.
  • Craft compelling storylines to communicate your research’s impact to stakeholders and team members, both in terms of how the research can improve users’ experiences and the client’s business health.
  • Participate in strategic planning sessions for company-wide strategies and for specific software projects.
  • Analyze, synthesize, interpret, and explain research results.
  • Prepare and deliver easy-to-understand, well-designed research plans and findings tailored to a variety of audiences.
  • Plan and facilitate workshops with key stakeholders to gather information and insights. Help drive to consensus. Document and communicate outcomes in a clear, effective, and visually appealing manner.
  • Work independently under general prioritization and guidance of the UX Director.

Requirements

  • Experience conducting and incorporating research for physical environments, omnichannel experiences, and service design programs, including aspects of human factors.
  • Ability to conduct and apply research in a global context.
  • Skills managing remote research, using tools such as usertesting.com and dScout.
  • Strong sense of ownership, urgency, and flexibility.
  • A nimble, creative, and pragmatic approach that aligns with agile research practices and brings qualitative and quantitative insights together.
  • Passion for working in environments where navigating ambiguity is the norm.
  • Exceptional interpersonal, motivational, and communication skills to build trust across teams.
  • Being able to give and receive feedback to improve the team’s overall performance.

Think this is a perfect position for you? Don’t miss out on your next big career opportunity, send us your latest CV and Portfolio link, and join Modus Create now!

If you live in Romania and you become a full time employee at our office we offer:

  • Competitive compensation
  • Medical insurance
  • Bookster subscription, gym reimbursement
  • Possibility to work from home
  • The chance to work side-by-side with thought leaders in emerging tech

If you live in Costa Rica and you become a full time employee at our office we offer:

  • Competitive compensation
  • 100% Remote work (could vary according to the client's needs)
  • Travel according to client's needs
  • Company paid private insurance
  • The chance to work side-by-side with thought leaders in emerging tech
  • Social Security (CCSS) by law

If you live anywhere else you can become a contractor, and then we offer:

  • Competitive compensation
  • 100% Remote work (could vary according to the client's needs)
  • Travel according to client's needs
  • The chance to work side-by-side with thought leaders in emerging tech

[In reference to requisition 895]

About Modus Create

Modus Create builds customer-centric products, processes, and platforms to help businesses succeed in the digital economy.

Our global team of strategists, designers, and developers have helped the world’s biggest brands such as Burger King, Kaplan, AARP, PBS, and Time Inc deliver powerful digital experiences to their clients.

Founded in 2011 with HQ in Reston, Virginia, Modus has employees all over the world. Our culture is inspired by the open-source ethos with an emphasis on continuous learning, collaboration, and autonomy. Modus has been recognized as one of the fastest-growing private companies for 6 years in a row by Inc. magazine, and two years in a row by the Washington Business Journal. FlexJobs rated Modus as a top company for remote work.

Based on the model of an open source team, Modites work remotely, and are located across the globe. That’s allowed us to hire the best talent in the world, no matter where they live. Our highly collaborative, autonomous, and effective working environment is fueled by a team unified by a love of continuous learning. Our years of thought leadership including books, whitepapers, blog posts, conference and MeetUp talks, demonstrate our commitment to sharing what we’ve learned. 

We encourage every Modus employee to do the same. Our company is a platform for the growth of our employees. Through working with our distributed team of experts on challenging projects, every person that joins the Modus team can expect to continue growing and learning every day. This is your chance to be part of building something great. 

Deadline for applications: 01.11.2021.

Apply here

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