Senior Workplace Engineer
Belgrade
ICL Services is one of the biggest and oldest Russian IT companies currently in top 100 world IT outsourcing companies and key partner of Fujitsu. Today, the company works with more than 80 major clients (Eurobank, Auchan, Kelly Services, British Petroleum, Australia Airline, Leroy Merlin) from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
- A full-time employment contract
- An opportunity to work on challenging projects with some of the world's largest companies
- Flexible working hours, home office possibility once up to twice in the week
- Compensation package (private health insurance, team-buildings, professional education and certification)
- Opportunities for advancement within the company:
- 50% of employees’ got salary raise
- 30% of employees’ had a career growth
- Opportunity to participate in various corporative programs (MVP - mentoring program)
- Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)
- Modern and comfortable office in New Belgrade
- A highly professional, but very friendly team you will enjoy being a part of
- Overtime working hours are recorded and compensated
- Human corporative culture:
- 80-85% of our employees appreciate humane corporate culture in ICL Services
- 85-90% of employees says that they work with great people
- Professional education and certification – ICL genuinely values its employees and works continually on knowledge improvement across the business spectrum
Requirements:
- Bachelor or master’s degree in computer science, Information technologies or equivalent experience & certification
- Experienced in administration Operating Systems such as Windows Server 2012, 2016 and Windows 10
- English language fluency (French would be an advantage)
- 2+ years of experience in Microsoft Windows systems administration, service management or similar positions
- Experience with Microsoft AD, DNS, Exchange & Skype for Business (Exchange implementation and configuration)
- Experience with MS Office 365 stack (Office 365 large scale migration and management)
- Experience with PowerShell scripting (Additional scripting and programming language are plus)
- Knowledge of IT Security principles and Cloud IT Security
- Knowledge of productivity & collaboration tools
- Ability to work in an internationally distributed team, good communication and collaboration skills
- Analytical & collaborative mindset
- Innovative and willing to try new things and unconventional approaches
- Willing to occasionally travel internationally
Key responsibilities and deliverables:
- Service support & operation:
- Maintain and troubleshoot the company’s corporate IT Solutions
- Keep solution availability at agreed level
- Assist Tier 1 and Tier 2 support levels in resolving incidents
- Create knowledge articles for Tier 1 and Tier 2 support levels
- Service improvement
- Work on improving existing solution by understanding what users need by applying user experience approach to designing use cases and functionalities
- Deliver new solutions in a way that they support productivity, mobility, collaboration and innovations
- Lead projects and participate in projects in collaboration with the business and other IT teams
- Keep solutions roadmap up to date and propose solutions improvements for development pipeline
We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts in Kazan. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.
Deadline for applications: 02.04.2020.
