Service Delivery Manager

Our community in Belgrade is on the lookout for great Service Delivery Manager.

Symphony is a technology house headquartered in San Francisco with engineering hubs in Belgrade, Niš, Novi Sad, Sarajevo, Skopje, and consulting offices in Amsterdam, Berlin, Chicago, Copenhagen, Denver, and London. We’re working with 4 out of Fortune’s 10 most admired brands of 2020 as well as some of the most ambitious and creative founders in the world. We have collaborated with clients who were educated at MIT, Stanford, and Harvard & trained at Facebook and Amazon.

Symphony is a partner and preferred vendor of Google Ventures, StartX, and Y Combinator. We like to tackle challenging projects in fields such as biotech, machine learning, IoT, wearables, and augmented reality.

You will have a chance to work with one of the best people there are on some of the most challenging projects there are.

Key skills and position requirements:

• Outstanding organizational skills;
• Excellent communication skills, both written and verbal;
• Full professional proficiency in English;
• Relevant experience and proficiency with Project Management disciplines and tools;
• Experience with Agile methodology and Agile frameworks.

Education and experience:

• Relevant education in Software development or IT Management is a big plus;
• 5+ years of experience in the Service Delivery Manager and Product Owner or Project Manager role in the software development area is a great advantage.

You will:

• Take an active role in project and iteration planning, tracking and reporting project status;
• Manage day to day relationships with the client at the highest quality level, and coordinating work between different teams at different locations;
• Be responsible for the successful completion of all phases of the project life cycle;
• Support the development team(s), obtaining the necessary information for the team from all related sources;
• Manage the project flow in the most efficient way, with very high quality and standards.

Perks and recreation:

We provide a collaborative environment offering support, mentoring, and guidance throughout your career. Symphony takes great pride in our company culture and team spirit and we encourage our employees to grow in both professional and personal aspects.