Service Desk Engineer II

Human Capital Solutions Executive Search d.o.o. (www.humancapital.co.rs) is a specialized HR company with major business in executive search and candidate selection. We have more than fifteen years of work experience in partnering with multinational companies in delicate headhunting assignments.

Our client is a New York City based MSP (Managed Services provider) servicing SMB clients in the NYC area. They take a novel approach to IT and strive to be proactive in their technical helpdesk support, computer support and consulting. It is their firm belief that offering high standard solutions will result in solid networks, happy clients and most importantly, happy engineers. To further strengthen their operations, we are searching for a devoted and proactive candidate for a position of: Service Desk Engineer II (Ref. No. 8472)

Key responsibilities:

• Provide telephone, remote and email support
• Serve as technical escalation point of contact for Service Desk Engineers.
• Host VoIP setup/config/troubleshooting.
• Remote Hardware troubleshooting.
• VMware/Hyper-V troubleshooting.
• Veeam backup and restore troubleshooting.
• Basic Switch configuration and troubleshooting.
• Exchange PowerShell troubleshooting.
• Advanced Meraki Firewall configuration and troubleshooting.
• Advanced Windows server configuration and troubleshooting.
• Advanced RDWeb Gateway/Parallels RAS troubleshooting.
• Advanced knowledge of Microsoft Office Applications, Office 2013 to 365.
• Advanced Microsoft 365 platform configuration and troubleshooting.
• Advanced Mac and PC configuration and troubleshooting.

Key requirements:

• 4+ years of related experience
• Ability to work in a fast-paced environment.
• Excellent customer service skills.
• Strong verbal and written communication skills (Fluency in English language).

Certification – Any one of the following:

CompTIA Network+; MTA - Technology Associate; MCSA Office 365; MCSA Windows Server 2012 or later; MCSA SQL Server 2012 or later; MCSE Server Infrastructure; Meraki MR and MX certification; Veeam – VMCE; Cisco – CCNA; VMware – VCP 6.0 or later; Apple – ACSP; ISACA – CISA; AXELOS – ITIL; HDI – CSR; HDI – ITIL; HDI – KCS

If you believe that, you are the right person for this position and you feel confident with the listed responsibilities and requirements, please send your CV document.