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Service Desk Operator

Stada IT Solutions

Beograd, Vršac
Intermediate
23.03.2021.

STADA IT Solutions has been established with a goal to provide IT services to entire STADA Group Worldwide.

Job advertisement

Service Desk Operator

Place of work: Belgrade / Vršac

Qualifications:

  • High school degree
  • Driver license (category B)
  • Fluent language skills English (additionally German or some other languages can be an advantage)
  • Experience in providing IT First level/Second level support (Helpdesk, Servicedesk teams) is advantage
  • Good Customer Service Skills
  • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
  • Knowledge about Microsoft Operating systems and Office applications
  • Basic knowledge in resolving Network issues (LAN/Wireless)

Job description:

  • Providing First level support to end users worldwide (onsite support, remote support)
  • Resolving incident within its authorizations and capabilities.
  • Taking care of user request lifecycle and timely informing of users.
  • Escalation of incident if needed.
  • Responding to queries via chat, email, or phone
  • Providing technical assistance for questions and problems
  • Diagnosing system errors and other issues
  • Remotely accessing hardware or software for clients to make changes and fix problems
  • In charge of interventions on equipment with the aim to eliminate standstill and maintenance, organizing technical personnel.
  • Installations of operating systems and software on user computers.
  • Administration tasks for IT services and infrastructure primarliy based on Microsoft technologies (Active directory, O365, SCCM, Exchange...)

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Posao IT Help Desk / Support, Beograd (39 oglasa)

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